Senior Business Control Specialist (Resource Planning)

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:

This individual contributor role falls within the Resource Planning unit within Consumer Client Sr. Business Control Specialist will work closely with the Line of Business and Control Function partners to gather information on high-risk business process details including process maps controls metrics control plans and risk level.

Responsibilities:

• Review monitor and support Audit Issues Risk Assessment(s) Independent Testing results and Internal Audit and Exams for potential impacts to business segments.

• Coordinate with business segments and project teams to ensure Operational Readiness for adoption of technology changes including procedures training and communications.

• Have a good working knowledge of Contact Center operations general bank policies programs and procedures and client communications.

• Direct interaction with sub-process stakeholders and Process Owners in support of the assessment process quality assurance activities engagement requirements and timelines.

• Facilitate review sessions for accuracy and completeness of process documentation and identify connection points and gaps between processes and be able to have an end-to-end process perspective including all associated risks.

• Coordinate and enter process metrics and control information into systems of record on a recurring basis.

• Manage process performance scorecard for executive presentations. Facilitate enterprise-wide review of high-risk processes and coordinate sub-process performance reporting with sub-process owners.

Required Qualifications:

• 1 years of business controls experience and/or LOB business control function

• Ability to accurately analyze data/processes and create professional clear and concise presentation documents including process maps that identify key issues/controls identify process/control gaps. and provide meaningful information to satisfy regulatory requirement

• Ability to influence LOBs to facilitate accurate and complete representations of the process and control to challenge in a firm but non-confrontational manner

• Excellent organizational & multi-tasking skills to address variety of ad-hoc requests and issues as they arise. Ability to work to tight deadlines and produce accurate and complete analysis

• Ability to deal and communicate at all levels within the organization

• Detailed understanding of operations support processes procedures controls and practices

• Strong risk mindset with process and controls background; ability to actively debate and escalate issues and concerns

• Builds strong partnerships and collaborates effectively with business risk and technology partners

• Strong MS Word Excel Visio SharePoint and PowerPoint skills

Desired Qualifications:

• Bachelors degree or 5 years of Business Controls experience

• Excellent verbal and written communication skills; must be able to present key messages recommendations and information in a clear concise manner

• Experience with Issue or Project Management

Internal employees who are currently working from home are still eligible to apply. However if selected for the role you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

Hours Per Week:

Pay Transparency details