Senior Field Technician & Technical Advisor
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Job Location:
Ferndale, MI - USA
Monthly Salary:
$ 35 - 50
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
Andgar Mechanical LLC has a new opening for Senior Field Technician & Technical Advisor based out of our headquarters in Ferndale WA.
This role serves as a key technical leader within the residential service team supporting technicians in diagnosing complex HVAC system issues improving service quality reducing callbacks and maintaining company standards and best practices. This is a working field role performing residential HVAC service maintenance diagnostics and repair while serving as a trusted technical resource and mentor to the service partnership with service leadership this position also supports technician development operational excellence and consistently high levels of customer satisfaction while upholding Andgar Mechanicals mission values and service standards.
Pay Incentives and Benefits:
- Starting Salary Range: $35-50/hr DOE.
- Competitive Medical Dental and Life Insurance benefits
- HSA Vision ST & LT Disability Critical Illness Accident
- Employee Assistance Program and Counselor on staff
- 401K (with company percentage match)
- Accrued Paid Time Off
- 6 Paid Holidays
- Flexibility to attend family functions sports games recitals etc.
- Education Reimbursement Program
- Employee Discount Program
- Referral bonus program & Safety Recognition Program
Essential Responsibilities
- Provide advanced troubleshooting diagnostics and technical support for residential HVAC systems.
- Serve as a technical resource for Service Technicians assisting with complex system issues and repair vs. replacement decisions.
- Perform residential HVAC service maintenance repair and diagnostics as needed while ensuring high-quality workmanship and adherence to company standards.
- Mentor and train Level IIII Service Technicians supporting the development of troubleshooting skills technical knowledge and service quality.
- Assist with resolving customer concerns or escalated service issues requiring advanced technical expertise.
- Partner with leadership to improve service productivity efficiency and quality and provide feedback on field conditions technician development and service trends.
- Reinforce company service standards procedures safety practices and industry best practices.
- Participate in training initiatives industry partnerships or workforce development programs as requested.
Knowledge Skills & Abilities:
- Advanced knowledge of residential HVAC systems diagnostics and repair.
- Strong troubleshooting problem-solving and critical thinking skills.
- Ability to read and interpret wiring diagrams schematics and blueprints.
- Deep understanding of electrical and refrigeration systems.
- Experience evaluating repair vs. replacement options.
- Ability to mentor and train other technicians.
- Safe operation of service and diagnostic tools; A06 Electrical License/Certification required.
- Comfortable using Microsoft Office or similar digital service platforms and committed to ongoing technical development.
Education & Experience:
- High School Diploma or GED required
- HVAC Technician Certification from accredited trade school or college preferred
- Minimum 8 years of residential HVAC service experience
- Demonstrated advanced diagnostic and troubleshooting ability
- NATE Certification preferred
- EPA 608 Universal Certification
- Current Drivers License with acceptable driving record
- Current First Aid certification or ability to obtain
Drug Free Workplace. Andgar desires to provide a drug-free healthful and safe workplace. This is a safety sensitive position for which impairment while working presents a substantial risk of death therefore a successful applicant will be subject to pre-employment drug testing including cannabis in accordance with RCW 49.44.240
Andgar is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.
Andgar is a proud member of YesVets.
#AndgarMechanical
Required Experience:
Senior IC
About Company
Andgar Corporation's legacy extends back more than 50 years of serving the HVAC and custom sheet metal needs of our Whatcom and Skagit communities.
