Patient Access Liaison Krystexxa- Long Beach, CA

At Amgen if you feel like youre part of something bigger its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980 weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology Inflammation General Medicine and Rare Disease we reach millions of patients each year. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat cancer heart disease inflammatory conditions rare diseases and obesity and obesity-related conditions. As a member of the Amgen team youll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives.

Our award-winning culture is collaborative innovative and science based. If you have a passion for challenges and the opportunities that lay within them youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Patient Access Liaison - KRYSTEXXA - Long Beach CA

Lets do this. Lets change the this vital role you will provide logistical non-medical educational assistance to patients and caregivers as well as office and site of care staff including physicians nurses office managers and executives. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL works in a highly visible strong team environment to provide exceptional customer service on all levels. The PAL will work with the patient the physician and the Site of Care to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. The PAL will work with numerous internal teams including Market Access Medical Affairs Advocacy Marketing and Site of Care to facilitate and improve patient access to insurance medications financial support resources and more.

Responsibilities

• Secure written or electronic patient consent to Amgen By Your Side for patients in the assigned geography

• Develop relationships with patients and caregivers by engaging via phone text email virtual or in person connections

• Assess individual needs of the patient and develop an appropriate education and resource plan of action considering the patients family and team of healthcare providers to empower the patient to become their own advocate

• Educate the patient on KRYSTEXXA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access

• Provide information on co-pay assistance programs national foundations and free drug programs by sharing information to patients as appropriate and needed

• Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Amgen rare disease therapies common prior authorization requirements and coding and billings requirements

• Investigate access challenges pre and post-infusion to include support for denied claims and claim reviews

• Partner with Safety and PV and report AEs and product complaints through medical information.

• Adhere to professional standards compliance guidance policies and procedures federal state and local requirements

Win

What we expect of you

We are all different yet we all use our unique contributions to serve patients. The professional we seek is a person with these qualifications.

Basic Qualifications:

• Doctorate degree and 2 years of patient services and/or access and reimbursement experience

• Masters degree and 4 years of patient services and/or access and reimbursement experience

• Bachelors degree and 6 years of patient services and/or access and reimbursement experience

Preferred Qualifications:

• Scientific background and ability to learn product and disease information.

• Nursing or other clinical background a plus

• Access and reimbursement for buy and bill products

• Orphan or Rare disease experience.

• Familiarity with HIPAA guidelines and FDA requirements.

• Familiarity with and Adherence to internal and OIG Compliance guidelines a must

• Ability to handle difficult patient cases and resolve hurdles.

• Ability to work in a team environment and manage communication with case managers. Sales reps and Site of Care leads.

• Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment.

• Strong analytical skills and strategic mindset.

• Proficient in Microsoft Office.

• Professional proactive demeanor.

• Strong interpersonal skills.

• Excellent written and verbal communication skills.

• Ability and willingness to conduct field travel as well as to travel to company meetings client sites etc. including some overnight and weekend travel

Thrive

What you can expect of us

As we work to develop treatments that take care of others we also work to care for our teammates professional and personal growth and well-being.

In addition to the base salary Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents financial plans with opportunities to save towards retirement or other goals work/life balance and career development opportunities including:

• Comprehensive employee benefits package including a Retirement and Savings Plan with generous company contributions group medical dental and vision coverage life and disability insurance and flexible spending accounts.

• A discretionary annual bonus program or for field sales representatives a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans and bi-annual company-wide shutdowns

• Flexible work models including remote work arrangements where possible

Apply now for a career that defies imagination. Objects in your future are closer than they appear. Join us.

Application deadline

Amgen anticipates accepting applications until 4/15 however we may continue accepting applications beyond this date if we do not receive a sufficient number of candidates.

Amgen is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.