Package Liaison Handler
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Job Summary
Package Liaison Broooklyn NY: Part Time - Saturday/Sunday (4 hours/day to start)
Availability Required: Saturday/Sunday (4 hours/day to start)
Luxer One is looking for a professional organized and customer-focused individual to provide package management services to luxury apartment buildings in/around the Stamford CT area. Come join our growing team!
This service representative will help organize and maintain package reception rooms/locker systems at apartment complexes located in the Stamford CT area. The service rep will visit properties multiple times a week and perform various duties.
Provide in-person support to residents having package questions/issues
Log recently-delivered packages into the propertys automated package management system
Deliver packages to resident doors
Organize packages within the room to make it easier for residents to find their packages
Identify aging/stale packages and prepare them to be returned to sender
Serve as a primary liaison between the property and the package management provider support team
Deliver certain packages directly to residents doors
Perform lightweight maintenance on the locker/package room management system
Participate in the occasional outreach or visit to a prospective property for an audit or information drop off
Professional and personable. You will be working in upscale apartment buildings and will be expected to create positive friendly relationships with both property managers and residents.
1-2 years of customer service experience required.
Access to reliable transportation (e.g. a personal car or access to METRO) Ideally the candidate would live in or near the downtown Stamford CT area.
Comfortable using technology (you will be using a digital package management system and iPad)
Good organizational and problem-solving skills
This role involves regular physical activity including lifting and arranging packages some of which may be bulky. Applicants should be capable of comfortably lifting packages within legal guidelines and maneuvering within package storage areas.
At least 18 years old. The above-listed duties are not exhaustive and the employee may be required to perform other tasks as needed and assigned by the management team.
Youll have opportunities to advance. Were fans of helping our employees learn different aspects of the business be challenged with new tasks mentored and grow. We promoted 42% of our employees last year!
As Luxens we celebrate one anothers differences and ideas. Were proud of our culture of diversity and inclusion - and we have programs that bring us together on important issues and provide educational opportunities for all employees
401K with employer match
Accrued PTO to relax recharge and rest
Accrued Paid Sick Leave
Liaison Uniform and Equipment Provided
Required Skills:
Provide inperson verbal and written assistance to residents with packagerelated questions or issues Log newly delivered packages into the propertys automated package management system Ensure all packages are promptly scanned into the Luxer One software system Label sort and organize packages to maintain a clean easytonavigate package room Identify aging or unclaimed packages and email residents with pickup reminders including notice of returntosender deadlines for stale packages (typically 48 hours depending on property policy) Confirm returntosender pickups when required Serve as the primary onsite liaison between the property team and Luxer One support Perform light maintenance or troubleshooting on package room or locker systems Conduct scheduled audits of package rooms and lockers (weekly or monthly depending on property size) Occasionally support outreach efforts such as visiting prospective properties for audits or informational dropoffs Work independently and represent Luxer One professionally as the primary or sole liaison at assigned sites Deliver select packages directly to residents doors (60 lbs limit)*
Required Education:
12 years of customer service experience in a client-facing roleReliable transportation such as a personal vehicle or access to public transit; ideally you live in or near the designated service areaComfort using technology including digital package management systems and an iPadStrong organizational and problemsolving abilitiesClear written and verbal communication skillsAbility to perform regular physical activity including lifting and arranging packagessome of which may be bulkywi
