ServiceNow QA Analyst – ITSM & APM Modules
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Job Summary
Job Description
Role Overview
Seeking a skilled professional with strong experience in ServiceNow ITSM and APM modules focusing on testing data migration and quality assurance. The role involves preparing and executing test plans developing test cases performing functional and non-functional testing and collaborating with business analysts developers and SMEs.
Key Responsibilities
1. Test Planning & Test Case Development
- Prepare Test Plans based on functional and business requirements
- Develop review and execute Test Cases from User Stories Use Cases and Requirement Documents
- Identify Test Scenarios and apply Test Case Design Techniques
- Create and maintain Requirement Traceability Matrix (RTM)
2. Testing & Quality Assurance
- Perform various types of testing:
- Integration System Functional Regression Sanity Smoke
- User Interface (GUI) testing
- Database testing
- User Acceptance Testing (UAT)
- Performance testing
- Integration System Functional Regression Sanity Smoke
- Execute Data Migration testing across different environments
3. Collaboration & Defect Management
- Work with ServiceNow BA/BSA to understand project requirements
- Participate in requirement review meetings and GAP analysis
- Track and manage defects using JIRA or Test Data Management tools
- Participate in defect triage calls with SMEs BSA and developers
- Provide input for Test Closure Reports
4. Technical & Automation Skills
- Test Automation using Selenium
- Use HP Quality Center / ALM / Test Director for test management
- Basic knowledge of Java HTML CSS XML JavaScript SQL
5. Methodologies & Frameworks
- Agile / Scrum and Waterfall (SDLC / STLC)
- ITIL processes and ITSM/ITOM module expertise
- Knowledge of Incident Problem Change Release Request Management and Portal modules
Essential Skills
- Expertise testing ServiceNow ITSM and APM modules
- Strong experience in Data Migration testing
- Proficient in preparing Test Plans Test Cases and Test Scenarios
- Strong analytical reporting and communication skills
- Ability to work independently or as part of a team
Desirable Skills
- Hands-on experience with multiple testing tools and automation frameworks
- Exposure to enterprise-level ITSM/ITOM workflows and processes
- Familiarity with multiple development methodologies (Agile / Waterfall)
Technical Stack
- ServiceNow Modules: ITSM / ITOM (Incident Problem Change Release Request Management Portal)
- Languages: Java HTML CSS XML JavaScript SQL
- Testing Tools: Selenium HP QC / ALM / Test Director
- Defect Tracking: JIRA
Required Skills:
Experience (Years): 4-6 Essential Skills: Work with project teams throughout the organization to design implement and manage CDN infrastructure using Akamai to ensure high availability performance and scalability for customer facing applications and business processes. Handle multiple priorities and assignments with excellence and precision. Be a part of a 24/7/365 organization (some after hours support is expected as part of normal on-call rotation). Directly support line of business development teams provide guidance to them on implementation and changes for customer facing applications Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats. Monitor and analyze network performance identifying and resolving issues to optimize content delivery of critical applications. Collaborate with cross-functional teams to integrate Akamai CDN solutions with existing systems and applications. Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN. Provide technical support and guidance to clients and internal teams regarding CDN and security best practices. Work closely with vendor and professional service teams on delivery related activities and strategy. Qualifications: Bachelors degree in Computer Science Information Technology or a related field. OR similar work experience. Strong understanding of network protocols (HTTP/HTTPS DNS TCP/IP). Proven experience as a CDN Engineer or similar role with a strong focus on -depth knowledge of Content Delivery Network technologies including caching load balancing and content optimization. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Experience supporting 24/7/365 customer facing applications at enterprise scale. Awareness and experience with cybersecurity tools and practices such as firewalls intrusion detection/prevention systems and encryption. Proficiency in scripting and automation (e.g. Python Bash) a plus. Relevant certifications (e.g. CISSP CEH) are a plus but not required.
