ServiceNow ITOM SME CMDB Lead

Title- ServiceNow ITOM SME / CMDB Lead

Location: Montreal QC Canada- 3 Days onsite

Rate- $75 per hour (Flexible please discuss)

Duration- 12 months (Long term)

Video Interview

Job Description:

Experience:7-12 Years

Job Summary

The ServiceNow CMDB Lead is responsible for overall CMDB strategy governance data quality and service mapping. This role leads the CMDB team ensures CI classification and discovery patterns are accurate manages reconciliation processes and aligns CMDB with business services to support operational excellence.

Key Responsibilities

• Define and execute a multi-phase CMDB maturity roadmap transitioning from poor data quality to a service-aware AIOps model
• Act as the primary architect for the Common Service Data Model (CSDM) ensuring alignment with the latest ServiceNow framework
• Provide architectural oversight prioritizing out-of-the-box (OOB) capabilities over custom development
• Manage stakeholders across Infrastructure Cloud and Security teams
• Establish governance policiesfor CI lifecycle management naming conventions and data ownership
• Prioritize remediation activities based on business impact (e.g. production vs. non-production assets)
• Design and oversee data certification processes to ensure CMDB accuracy
• Define and present CMDB health and ITOM KPIs (e.g. MTTR Discovery Success Rate)
• Identify and eliminate technicaldebt including legacy customizations and inefficient scripts
• Define event management strategies including alert correlation and noise reduction
• Represent CMDB/ITOM in Change Advisory Board (CAB) meetings
• Manage integrations with third-party tools (e.g. SolarWinds Dynatrace)
• Conduct regular reviews of SME deliverables (scripts update sets discovery patterns)

Required Skills

• Extensive hands-on experience with ServiceNow CMDB Discovery Service Mapping and IRE
• Strong expertise in CI classification identification rules and reconciliation logic
• Solid understanding of ITIL processes (Configuration Change Incident Management)
• Deep knowledge of the CSDM framework (preferably CSDM 5)
• Proven leadership experience managing CMDB or ServiceNow teams
• Experience with ServiceNow scripting (GlideScript Business Rules Script Includes)
• Strong analytical problem-solving and stakeholder management skills
• Experience working in multi-instance or multi-region ServiceNow environments

Preferred Certifications

• ServiceNow Certified Implementation Specialist - CMDB
• ServiceNow Certified Implementation Specialist - Service Mapping (CIS-SM)

Required Skills:

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