PFS Support Specialist

Ann & Robert H. Lurie Childrens Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence kids and their families are at the center of all we do. Ann & Robert H. Lurie Childrens Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

General Summary:

Maintains all Revenue Cycle patient account records according to established systems that allow for efficient retrieval. Keeps current with all Laser document processing. Ensures that all billing audits are completed in a timely manner. Distributes daily bills claims and reports to various department teams and to management. Actively supports all the Revenue Cycle Department goals individually and as an effective team member.

Essential Job Functions:

• Files all documentation relating to patient demographic information patient financial information and cash processing information.
• Maintains Laser processing of record storage.
• Retrieves and distributes computer reports for the various Revenue Cycle teams and for management.
• Makes copies and faxes necessary information for Revenue Cycle teams.
• Controls the requests for pick up of and return of medical records.
• Processes incoming and outgoing office mail.
• Scan checks to Revenue Cycle bank lockboxes for Hospital and Physician Billing.
• Processes billing charges and credits as a result of the audits of patient bills.
• Prepares cash batches for posting to patients accounts.
• Contact Insurance companies to setup ERA/EFTs
• Handles subpoenas and other court-ordered or attorney-initiated requests for billing information.
• Completes requests for itemized bills.
• Processes all requests for office supplies and maintains office supplies in a secure and orderly location.
• Performs job functions adhering to service principles with customer service focus of innovation service excellence and teamwork to provide the highest quality care and service to our patients families co-workers and others.
• Other duties as assigned

Knowledge Skills and Abilities:

• High school diploma or general education degree (GED) or two or three years related experience and/or training.
• Ability to operate standard office equipment (examples: photocopy machine facsimile machine calculator etc.). Knowledge of Microsoft Word Outlook and Excel.
• Ability to work in a fast-paced environment while providing a high level of quality customer service to team members employees management staff in addition to external customers.
• Ability to enter or key high volumes of data rapidly and accurately required.
• Analytical skills in order to identify incorrect errors.
• Knowledge of billing work flows to effectively understand and to respond to inquiries.
• Excellent customer service skills professional self-confident dependable and a team player.

Education

Pay Range

At Lurie Childrens we are committed to competitive and fair compensation aligned with market rates and internal equity reflecting individual contributions experience and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions.In addition to base salary Lurie Childrens offer a comprehensive rewards package that may include differentials for some hourly employees leadership incentivesfor select roles health and retirement benefits and wellbeing programs. For more details on other compensation consult your recruiter or click the followinglink to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO) Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life AD&D and Disability

• Critical Illness Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Childrens facilities

• Discount purchasing program

Theres a Place for You with Us

At Lurie Childrens we embrace and celebrate building a team with a variety of backgrounds skills and viewpoints recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly appreciate differences and make meaningful connections that foster belonging. This is a place where you can be your best so we can give our best to the patients and families who trust us with their care.

Lurie Childrens and its affiliatesare equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity or expression religion national origin ancestry age disability marital status pregnancy protected veteran status order of protection status protected genetic information or any other characteristic protected by law.

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