Dir. Projects & Programs, Retail

Job Title

Job Description Summary

Job Description

Essential Responsibilities

Leadership & People Management

• Directly manage PMs and Sr PMs including hiring onboarding coaching performance evaluations succession planning and corrective actions as needed.
• Define clear roles responsibilities and expectations; set team goals and align individual objectives to business priorities.
• Create a culture of safety accountability inclusivity and high performance; recognize achievements and address performance gaps promptly.
• Develop career paths and training programs to enhance team capabilities

Portfolio Delivery & Operational Excellence

• Own delivery outcomes across the portfolio; drive consistency in project initiation planning execution monitoring and closeout.
• Establish and enforce standardized processes and best practices (charter risk register RACI QA/QC lessons learned)
• Lead resource planning and allocation across concurrent projects; balance workload and adjust staffing based on demand.
• Enable proactive issue identification and resolution; remove roadblocks and escalate risks appropriately.
• Participate and represent project management with procurement team coordination for vendor management (RFQ/RFP selection contracting performance) in partnership with procurement and legal.

Client & Stakeholder Management

• Serve as executive point of contact for key clients with in respective office or retail client orgs; translate business objectives into actionable delivery plans.
• Lead governance routines (quarterly reviews) and ensure transparent communication.
• Champion client satisfaction; implement feedback loops and corrective action plans to address gaps.
• Partner with internal functions (Finance HR Legal Procurement HSE Technology) to align on goals and deliverables.

Financial & Risk Management

• Accountable for portfolio financials: budget creation monthly forecasts cash flow costtocomplete variance analysis and profitability.
• Accountable to ensure all project management fees are calculated correctly at project onset when budget is established and collected as project close out.
• Implement robust change control and contingency management; validate negotiate and approve change orders.
• Develop and maintain integrated master schedules; monitor critical path; ensure recovery plans when deviations arise.
• Maintain comprehensive risk registers; perform risk/benefit analyses and mitigation plans across projects.

Governance Quality & Compliance

• Establish QA/QC standards and conduct periodic audits of project documentation estimates schedules and contracts.
• Ensure adherence to company policies procedures ethical standards and regulatory requirements (permitting safety environmental).
• Manage health safety and environmental (HSE) expectations; champion a zeroincident culture.
• Ensure all required client and company training is completed in a timely manner.

Business Development & Growth

• Identify and pursue growth opportunities with client stakeholders; contribute to proposals pricing and solutioning.
• Provide market insights and partner with senior leadership to shape regional strategy capability investments and gotomarket plans.
• Ensure all net zero sustainability opportunities are identified during project and program development.

Technology Data & Reporting

• Drive adoption of PDS technology platforms and PM tools; ensure data integrity and standardized reporting.
• Define and maintain portfolio dashboards; analyze performance trends and lead continuous improvement initiatives.
• Leverage analytics to predict risks optimize resource usage and improve schedule and cost performance.

Key Performance Indicators (KPIs) & Success Metrics

• Client satisfaction (target and trend improvement across portfolio).
• Ontime delivery rate (milestone adherence and final completion).
• Budget performance (variance % vs. approved budget; change order impact).
• Portfolio profitability (gross margin and contribution).
• Resource utilization and capacity planning accuracy
• Team engagement scores and retention of high performers.

Qualifications

• Bachelors degree in Architecture Engineering Construction Management Business Administration or related field; Masters preferred.
• 12 years of progressive project management experience including 3 years managing teams and portfolios.
• Expertise in client relations consulting and stakeholder management; proven ability to lead in complex environments.
• Advanced financial acumen: budgeting forecasting cash flow and profitability management for multiproject portfolios.
• Strong capability in contract negotiation vendor management and risk mitigation.
• Excellent written and verbal communication; ability to present to executive audiences.

Preferred Qualifications

• Professional certifications (e.g. PMP CCM PE RA LEED AP).
• Experience leading programs across multiple sites and geographies.
• Background in Financial Services infrastructure Critical environments or other technically complex sectors.

Competencies

• Strategic Thinking & Decision Making; Complex Problem Solving & Analysis; Operational Excellence & Continuous Improvement;
  Leadership & Talent Development; Financial & Commercial Acumen; ClientCentric Mindset & Executive Presence;
  Risk Management & Governance.

Travel & Work Environment

• Periodic travel to project sites and client locations is required (up to 30%).
• Hybrid work environment with onsite presence as needed to support delivery and team management.

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