Support Specialist

Start a challenging and rewarding career with American Federal a financially strong employee-owned community bank offering top-tier benefits paid time off an exciting work environment and more!

POSITION SUMMARY

This position provides advisory level operational servicing and transactional support to American Federal Bank Sales Offices and Home Office staff. Possesses in depth knowledge and understanding of products and services and various delivery systems supported by American Federals Operations Department. Provides exceptional service for Operations processes and technology. Provides centralized control review for various aspects of banking operations. For all elements of this position the products services and processes referenced are specific to those managed by the Operations Department. This position is eligible for up to two days of remote working per week.

ESSENTIAL ROLES AND RESPONSIBILITIES

• Provide Sales Offices support for products and servicing issues for various bank products services and delivery systems including but not limited to:
  • Retail and commercial online/mobile banking and related services
  • Remote deposit capture
  • Core bank processing software
  • Debit card platform
• Identify investigate research and assist in resolution of issues with policy procedures processes products work processes systems and services supported by Operations Department.
• Provide centralized control review for new and existing risk areas requiring the application of a high level of precise regulatory expertise and various legal knowledge areas.
• Facilitate data collection as necessary for internal measurements and Sales Office chargebacks.
• Support investigation and resolution of customer fraud.

ESSENTIAL QUALIFICATIONS

• Bachelors degree or equivalent or five plus years of experience in a banking industry with focus in bank operations preferred.
• Advanced understanding of bank operations technical process and an ability to maximize efficiencies through workflow analysis and change implementation in accordance with the organizations overall strategic initiatives and direction.
• Multi-tasking and priority setting skills in a fast-paced environment.
• Demonstrated ability to exercise discretion and independent judgment.
• Attention to detail and accuracy.
  

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Member FDIC
Equal Opportunity/Affirmative Action Employer
Including Protected Veterans and Individuals with Disabilities