Financial Counsellor

Tenants Queensland

Spring Hill Brisbane QLD

Part-Time Fixed-Term to December 2026 $100000 pro rata

Help empower renters facing financial hardship

Tenants Queensland is seeking a skilled and values-driven Financial Counsellor to join its team in Spring Hill Brisbane. This is a meaningful opportunity to support residential renters who are experiencing or at risk of financial hardship and tenancy instability.

In this role you will provide tailored and specialist financial counselling services to help renters better understand their financial position strengthen their self-advocacy and reduce the risk of tenancy failure. You will also contribute to community education internal capability building and broader law reform and policy work that improves outcomes for Queensland renters.

This role would suit someone who combines strong technical financial counselling capability with compassion professionalism and a deep commitment to social justice.

About Tenants Queensland

Tenants Queensland was established in 1986 and works to represent the interests of Queenslanders who rent their home including those living in more marginal tenures such as caravan parks and rooming accommodation.

The organisation is recognised for providing specialist advisory services to renters advocating on their behalf and working to secure improvements to Queenslands residential tenancy laws. Tenants Queensland plays an important role in supporting people to remain informed empowered and connected to the right services during times of housing and financial stress.

About the role

The purpose of this role is to financially empower renters by providing high-quality specialist financial counselling services to residential renters experiencing or at risk of financial hardship. The role is designed to integrate closely with Tenants Queenslands tenancy advice and legal services supporting a more holistic response to renters needs.

This position will involve delivering direct client support developing referral and intake processes contributing to community education resources supporting internal worker capability and helping identify systemic issues that can inform policy and law reform.

Key responsibilities

In this role you will:

• deliver high-quality financial counselling services to residential renters from diverse backgrounds
  

• establish and support an integrated referral and service delivery model within the organisation
  

• undertake financial assessments to understand clients financial needs goals strengths and challenges
  

• assist clients to self-advocate with creditors and service providers including utility providers
  

• advocate on behalf of prioritised clients where required
  

• support the prevention of tenancy failures and mitigation of financial hardship
  

• develop tools resources and community education materials to support renters financial wellbeing
  

• contribute to internal training and worker capacity building
  

• collect data and support monitoring and evaluation of the financial counselling program
  

• identify recurring issues affecting renters to inform educational responses law reform and policy development
  

• maintain professional and ethical standards of the financial counselling profession
  

• undertake associated administrative duties and records management
  

What Tenants Queensland is looking for

To be successful in this role you will bring:

• highly developed financial counselling skills
  

• strong interpersonal skills including the ability to negotiate and advocate on behalf of clients
  

• the ability to communicate effectively with stakeholders from a range of socio-economic and cultural backgrounds
  

• highly developed verbal and written communication skills
  

• strong computer literacy and confidence using client databases and records systems
  

• the ability to work independently and collaboratively as part of a team
  

• a genuine commitment to social justice
  

• the ability to work respectfully with people from diverse cultural and socio-economic backgrounds
  

Essential requirements

• Diploma of Financial Counselling (CHC51115)
  

• three to five years experience delivering financial counselling services
  

• eligibility for membership of the Financial Counsellors Association of Queensland
  

• commitment to the principles of social justice
  

• understanding of or demonstrated ability to rapidly acquire knowledge of:
  

  • Queensland tenancy laws
    

  • financial counselling services
    

  • the community services sector
    

What is on offer

• part-time opportunity with a respected and established not-for-profit organisation
  

• fixed-term contract through to December 2026
  

• opportunity to support Queensland renters through meaningful practical and specialist services
  

• generous salary sacrificing options
  

• chance to contribute to both direct service delivery and broader systems change
  

Location

Spring Hill Brisbane QLD

On-site role

How to apply

Please submit:

• your CV and
  

• an attachment responding to the requirements set out in the Position Description
  

Please limit your written response to no more than two typed pages.

Send applications to:

Recruitment Partner

Indigenous Job Match is proud to be the recruitment partner for Tenants Queensland for this opportunity.

As a First Nations-led recruitment platform Indigenous Job Match works with employers who are committed to building inclusive respectful and culturally safe workplaces. We are pleased to partner with Tenants Queensland to promote this role and help connect strong candidates to meaningful employment that supports community wellbeing and positive social impact.

Through this partnership Indigenous Job Match is supporting the promotion of the role to broader networks including Aboriginal and Torres Strait Islander communities and job seekers seeking purpose-driven work.

Indigenous Job Match Endorsement Statement

Indigenous Job Match endorses this opportunity with Tenants Queensland.

We are proud to promote roles with organisations that are committed to creating a culturally safe and inclusive workplace actively supporting Reconciliation and recognising the importance of Aboriginal and Torres Strait Islander perspectives.

We strongly encourage Aboriginal and Torres Strait Islander peoples to apply for this role. This is a meaningful opportunity to support renters facing financial hardship advocate for fairer outcomes and contribute to stronger communities across Queensland.

At Indigenous Job Match we value opportunities that align with purpose integrity and social impact and we recognise the strength lived experience and cultural capability that Aboriginal and Torres Strait Islander peoples bring to roles like this.