Customer Service Officer (4200.01)

Internal Expression of Interest (EOI)

Applications Close: 11:59 pm 26 April 2026

Group and Team: City Welcome Group Customer Service Team
Network: Community and Economic Development
Location: Council Centre
Employment status: Permanent Full-time
Classification: Municipal Officer Level 1
Agreement: Hobart City Council Enterprise Agreement 2024
Salary range: $62713 to $70207 per annum 13.5% superannuation.

About the role

This role contributes to the success of the City by acting as the first point of contact for community members and visitors. The Customer Service Officer assists clients with enquiries and payments both in person and over the phone and provides general administrative support within the work group.

Role accountabilities include:

• Providing high quality customer service and representing the Council in a positive and professional manner.
• Updating and managing requests and information within Council systems.
• Assisting customers with a range of enquiries including development appraisal animal management and residential parking.
• Directing enquiries to the appropriate Council Officer.
• Processing payments for rates parking infringements and other Council activities with accuracy in cash handling.
• Providing general administrative and clerical assistance to support the work group.

Learn more about the role in the position description: Position Description

About you

You are a people focused individual with a strong commitment to customer service. You understand how to remain calm respectful and solutions focused when assisting a diverse range of customers. You are confident using multiple systems able to manage competing demands and comfortable working both independently and as part of a supportive team. You will bring strong communication skills solid administrative capability and a genuine interest in helping members of the community navigate Council services.

How to apply

If you require any further information specific to this role please contact Sujata Thakuri Customer Service Supervisor on0or email.

All applications must be made in the online portal and you can save your application as you progress through the stages until you submit your final application. If you have any issues with submitting your application please email details of the issue to . Please note that we do not accept applications after the position has closed so if you have issues submitting your application please contact us prior to the closing time.

Before you begin

You will need to read the position description prior to commencing your application as you will be required to address the key duties skills and knowledge for this role in 600 words or less.

Please ensure you have copies of your current resume and relevant qualification/s ready to attach at the end of your application.

To protect privacy and prevent fraud do not upload or email personal documents such as Drivers licences passports or personal tax and superannuation details. Instead:

• You will be required to declare you hold the required documentation/licence and
• If you are the successful candidate in the process you will be required to have the originals sighted by People and Culture before commencing in the new role.

Selection process

Candidates are initially selected for interview based on the details provided in their application.

The City of Hobart assesses all applications based on merit.

Positions are filled based on how well the successful candidate meets the requirements of the position.

Learn more about the selection process on our website.