Customer Service Consultant (MLM Wellness)

Our client is a Top 50 Global MLM company during an exciting expansion phase into the Australia & New Zealand (ANZ) market. They are looking for a high-energy customer-centric professional to serve as the primary point of contact for our Brand Partners. This is not just a support role; it is a "Business Partner" support position where you play a vital role in the success of our independent distributors.

The Customer Service Representative is the face and voice of the brand in the ANZ region. You will empower our Brand Partners by providing expert guidance on our unique product line explaining our complex compensation plan and ensuring every interaction supports their business growth.

• Provide world-class multi-channel support (Phone Email Chat) to Brand Partners and customers.
  

• Act as a Subject Matter Expert on the companys product portfolio promotional offers and the intricate details of the Compensation Plan.
  

• Ensure all partners are aligned with the companys Policies and Procedures to maintain brand integrity.
  

• Proactively generate and process new product orders for both new and existing customers.
  

• Identify opportunities to upsell and cross-sell additional products directly contributing to the regions sales revenue targets.
  

• Build meaningful long-term relationships with Brand Partners to foster a supportive business community.
  

• Resolve complex challenges including the escalation of returns refunds and technical inquiries by collaborating with internal stakeholders.
  

• Maintain meticulous records and internal tracking to ensure data-driven service improvements.
  

• Consistently meet and exceed KPIs related to call volume handling quality and service level expectations.