HR Manager

Human Resources Manager Hospitality

Location: Nairobi Kenya

About the Role

The Human Resources Manager will lead and manage all HR functions ensuring the attraction development and retention of high-performing talent within a dynamic hospitality environment. This role is critical in building a strong service culture driving employee engagement and aligning HR practices with operational excellence and guest experience standards.

Key Responsibilities

1. Talent Acquisition & Workforce Planning

• Lead end-to-end recruitment for hospitality roles including front office housekeeping food & beverage and guest experience.
  
• Develop workforce plans aligned to occupancy levels and business demand.
  
• Ensure timely hiring of skilled and service-oriented staff.
  
• Strengthen employer branding to attract top hospitality talent.
  

2. Employee Relations & Engagement

• Act as a trusted advisor to management and staff on HR matters.
  
• Foster a positive inclusive and high-performance work culture.
  
• Manage employee relations issues with professionalism and fairness.
  
• Drive employee engagement initiatives and retention strategies.
  

3. Performance Management & Training

• Implement and manage performance appraisal systems aligned with service excellence standards.
  
• Identify training needs and coordinate learning programs in customer service hospitality standards and leadership.
  
• Support department heads in coaching and developing their teams.
  

4. HR Operations & Compliance

• Ensure compliance with Kenyan labour laws and hospitality industry regulations.
  
• Oversee payroll inputs employee records contracts and HR documentation.
  
• Maintain HR policies and ensure consistent application across departments.
  

5. Culture & Service Excellence

• Champion a strong guest-centric culture across all teams.
  
• Align HR practices with the organizations hospitality standards and brand promise.
  
• Support initiatives that enhance service delivery and guest satisfaction.
  

Requirements

Qualifications & Experience

• Bachelors degree in Human Resources Business Administration or related field
  
• Higher Diploma in HR (IHRM) or equivalent certification
  
• Minimum 57 years HR experience with at least 3 years in hospitality (hotel lodge or serviced apartments)
  
• Strong understanding of labour laws and HR best practices in Kenya
  
• Experience managing diverse teams in a fast-paced service environment
  

Key Competencies

• Strong interpersonal and communication skills
  
• High emotional intelligence and conflict resolution ability
  
• Proactive solution-oriented mindset
  
• Ability to influence and build relationships across all levels
  
• Strong organizational and multitasking skills
  
• Passion for people development and service excellence
  

Preferred Attributes

• Experience in boutique hotels or high-end hospitality environments
  
• Strong focus on employee experience and guest satisfaction
  
• Professional approachable and highly confidential
  

Why Join

This is an opportunity to shape the people strategy of a growing hospitality environment build strong teams and directly impact service excellence and guest experience.