HR Manager
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Job Summary
Human Resources Manager Hospitality
Location: Nairobi Kenya
About the Role
The Human Resources Manager will lead and manage all HR functions ensuring the attraction development and retention of high-performing talent within a dynamic hospitality environment. This role is critical in building a strong service culture driving employee engagement and aligning HR practices with operational excellence and guest experience standards.
Key Responsibilities
1. Talent Acquisition & Workforce Planning
- Lead end-to-end recruitment for hospitality roles including front office housekeeping food & beverage and guest experience.
- Develop workforce plans aligned to occupancy levels and business demand.
- Ensure timely hiring of skilled and service-oriented staff.
- Strengthen employer branding to attract top hospitality talent.
2. Employee Relations & Engagement
- Act as a trusted advisor to management and staff on HR matters.
- Foster a positive inclusive and high-performance work culture.
- Manage employee relations issues with professionalism and fairness.
- Drive employee engagement initiatives and retention strategies.
3. Performance Management & Training
- Implement and manage performance appraisal systems aligned with service excellence standards.
- Identify training needs and coordinate learning programs in customer service hospitality standards and leadership.
- Support department heads in coaching and developing their teams.
4. HR Operations & Compliance
- Ensure compliance with Kenyan labour laws and hospitality industry regulations.
- Oversee payroll inputs employee records contracts and HR documentation.
- Maintain HR policies and ensure consistent application across departments.
5. Culture & Service Excellence
- Champion a strong guest-centric culture across all teams.
- Align HR practices with the organizations hospitality standards and brand promise.
- Support initiatives that enhance service delivery and guest satisfaction.
Requirements
Qualifications & Experience
- Bachelors degree in Human Resources Business Administration or related field
- Higher Diploma in HR (IHRM) or equivalent certification
- Minimum 57 years HR experience with at least 3 years in hospitality (hotel lodge or serviced apartments)
- Strong understanding of labour laws and HR best practices in Kenya
- Experience managing diverse teams in a fast-paced service environment
Key Competencies
- Strong interpersonal and communication skills
- High emotional intelligence and conflict resolution ability
- Proactive solution-oriented mindset
- Ability to influence and build relationships across all levels
- Strong organizational and multitasking skills
- Passion for people development and service excellence
Preferred Attributes
- Experience in boutique hotels or high-end hospitality environments
- Strong focus on employee experience and guest satisfaction
- Professional approachable and highly confidential
Why Join
This is an opportunity to shape the people strategy of a growing hospitality environment build strong teams and directly impact service excellence and guest experience.
Required Skills:
Diploma or Degree in Electrical Mechanical or Building Services Engineering.
Required Education:
47 years of experience in maintenance facilities management or a similar hands-on experience in electrical systems generators plumbing and using EMS/CMMS systems for maintenance tracking and in hospitality real estate or commercial property management is an added advantage.
