IT SUPPORT
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Job Summary
Job Summary
We are seeking a proactive and detail-oriented IT Officer to support the IT Systems Specialist in providing first- and second-level technical support across the organization. The successful candidate will assist in ensuring the smooth operation of IT systems applications and infrastructure while delivering excellent user support and upholding high standards of system availability security and data protection.
Key Responsibilities
- Provide timely and effective technical support to end-users across hardware software network and business applications
- Respond to and resolve IT incidents and service requests within agreed service-level timelines
- Install configure maintain and troubleshoot desktops laptops printers and other IT equipment
- Manage user access including account creation permissions and password resets
- Monitor IT systems and escalate complex issues to minimize downtime
- Perform routine system checks updates and basic preventive maintenance
- Maintain accurate documentation of incidents requests and resolutions
- Support staff onboarding and off boarding by provisioning and revoking IT access
- Deliver basic IT training and user awareness sessions when required
- Assist with IT projects system upgrades and new technology deployments
- Ensure compliance with IT policies data security and confidentiality standards
- Prepare periodic IT support and performance reports
- Recommend improvements to IT processes and service delivery
Requirements
- Minimum of a bachelors degree in computer science Information Technology or a related field
- Relevant professional certifications will be an added advantage
- Strong IT support and troubleshooting skills
- Solid understanding of networking and operating systems
- Excellent problem-solving and analytical ability
- Strong communication and interpersonal skills
- Good time management and attention to detail
- Customer-focused and service-oriented mindset
Technical Skills
- Good working knowledge of Microsoft 365 (Office 365) tools
- Proficiency in Windows and macOS operating systems
- Experience supporting Zoho applications
- Basic knowledge of project management tools and software support systems
Benefits
Required Skills:
Minimum of a bachelors degree in computer science Information Technology or a related field Relevant professional certifications will be an added advantage Strong IT support and troubleshooting skills Solid understanding of networking and operating systems Excellent problem-solving and analytical ability Strong communication and interpersonal skills Good time management and attention to detail Customer-focused and service-oriented mindset Technical Skills Good working knowledge of Microsoft 365 (Office 365) tools Proficiency in Windows and macOS operating systems Experience supporting Zoho applications Basic knowledge of project management tools and software support systems
Required Education:
BSC
