Collaboration & Microsoft Product Support Officer

JOB RESPONSIBILITIES

• Administer configure and maintain Microsoft 365 services including Teams SharePoint Online Exchange Online OneDrive and Power Platform.
• Provide L2/L3 technical support for all Microsoft collaboration tools and ensure timely resolution of incidents and service requests.
• Monitor the health performance and availability of Microsoft 365 services and implement proactive measures to prevent downtime.
• Manage user accounts licenses permissions and access controls within the Microsoft 365 tenant.
• Design and implement SharePoint sites Teams workspaces and OneDrive configurations in alignment with business requirements.
• Collaborate with security and compliance teams to enforce Microsoft 365 data governance DLP policies and conditional access configurations.
• Develop and maintain documentation for Microsoft 365 configurations processes and support procedures.
• Conduct user training awareness sessions and adoption campaigns to promote effective use of collaboration tools.
• Evaluate and recommend new Microsoft features updates and integrations to enhance productivity across the bank.
• Manage Microsoft 365 tenant settings update policies and licensing in alignment with IT governance standards.
• Coordinate with Microsoft support and vendors on escalated incidents and service improvement initiatives.
• Provide support for hybrid environments involving on-premises Active Directory Exchange and Azure AD.

QUALIFICATION