Head, Non-Core Application Support
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
JOB RESPONSIBILITIES
- Lead and manage the non-core application support team providing direction performance oversight and capacity planning.
- Oversee the administration maintenance and support of all non-core banking applications including ERP HR systems regulatory platforms and productivity tools.
- Develop and implement application support strategies SLAs escalation frameworks and incident management procedures.
- Serve as the primary IT liaison with business units and vendors for non-core application-related issues enhancements and upgrades.
- Manage vendor relationships support contracts and SLA adherence for third-party application providers.
- Oversee application patch management version upgrades and lifecycle management for non-core systems.
- Ensure business continuity by maintaining application availability targets and implementing disaster recovery plans for non-core applications.
- Identify opportunities to optimize consolidate or retire legacy non-core applications in alignment with the IT strategy.
- Collaborate with the enterprise architecture team to ensure non-core applications align with the banks technology roadmap.
- Prepare and present regular application performance reports incident trends and improvement plans to senior IT management.
- Ensure regulatory and compliance requirements are met across all non-core application platforms.
- Champion user satisfaction by driving continuous improvement in support quality and application usability.
QUALIFICATION
| S/N | Category | Details |
| 1 | Education | Bachelors degree in Computer Science Information Technology or related field. A Masters degree or MBA is an added advantage. |
| 2 | Specialized Knowledge | Strong knowledge of enterprise application management ITIL service management practices and third-party vendor management. Familiarity with ERP HR regulatory reporting and business productivity applications in a banking context. |
| 3 | Skills | Exceptional leadership and team management skills. Strong stakeholder engagement communication and negotiation skills. Analytical thinking with the ability to manage multiple application portfolios simultaneously. Proficiency in ITSM tools (e.g. ServiceNow BMC Helix Freshservice). |
| 4 | Professional Certification | ITIL Foundation or Expert certification is required. Relevant application-specific certifications are an added advantage. |
| 5 | Experience | Minimum of 710 years of experience in IT application support with at least 3 years in a management or leadership role. Prior experience in the banking or financial services sector is strongly preferred. |
About Company
Wema Bank is the pioneer of Africa';s first fully digital bank, ALAT, and one of Nigeria';s most resilient banks. With decades of experience in the business of banking, the Bank has remained innovative in delivering value to its stakeholders. The publicly quoted Nigerian company has s ... View more
