Red Ember Recruitment is seeking a Regional Operations Manager on behalf of our client based in Kempton Park within the retail sector.
This is a senior commercial leadership role responsible for driving performance profitability and operational excellence across multiple retail stores within a high-volume fast-paced environment.
The successful candidate will act as a strategic business partner to leadership taking full ownership of regional performance including P&L team leadership and stakeholder engagement.
Key Responsibilities:
Commercial & Financial Management
Full ownership of regional P&L including revenue costs and margins
Analyse store performance and identify revenue growth opportunities
Drive sales performance and maximise revenue per square meter
Manage budgets including staffing stock and operational costs
Prepare and present monthly performance reports
Operational Leadership:
Oversee daily operations across multiple retail stores
Monitor KPIs and implement corrective action where needed
Ensure optimal staffing and scheduling in a 24/7 environment
Maintain compliance with health safety and operational standards
Oversee stock control inventory management and shrinkage prevention
Stakeholder Management:
Act as the main operational contact with key stakeholders
Ensure compliance with lease agreements and operational requirements
Build and maintain strong relationships with internal and external partners
People Management:
Lead and develop a team of Store Managers
Drive a high-performance accountable team culture
Manage IR processes in line with labour legislation
Support talent development and succession planning
Customer Experience:
Ensure consistent high-quality customer experience across all stores
Drive visual merchandising and brand standards
Address and act on customer feedback
Cross-Functional Collaboration:
Work closely with HR Finance Buying and Marketing teams
Support business initiatives promotions and operational improvements
Requirements
Relevant tertiary qualification in Retail Management Business Administration or similar
Minimum 5 years experience in multi-site retail management
Proven track record managing P&L and driving commercial performance
Strong experience in stock management and inventory control
Solid understanding of labour legislation (LRA BCEA) and IR processes
Experience in high-volume or complex retail environments
Exposure to airport or concession-based retail environments is advantageous
Strong systems knowledge (POS reporting inventory systems)
Key Competencies:
Strong commercial acumen
Assertive leadership and decision-making ability
High resilience in a fast-paced high-pressure environment
Excellent stakeholder management skills
Strong problem-solving and analytical thinking
Customer-focused mindset
Required Skills:
Relevant tertiary qualification in Retail Management Business Administration or similar Minimum 5 years experience in multi-site retail management Proven track record managing P&L and driving commercial performance Strong experience in stock management and inventory control Solid understanding of labour legislation (LRA BCEA) and IR processes Experience in high-volume or complex retail environments Exposure to airport or concession-based retail environments is advantageous Strong systems knowledge (POS reporting inventory systems) Key Competencies: Strong commercial acumen Assertive leadership and decision-making ability High resilience in a fast-paced high-pressure environment Excellent stakeholder management skills Strong problem-solving and analytical thinking Customer-focused mindset
Red Ember Recruitment is seeking a Regional Operations Manager on behalf of our client based in Kempton Park within the retail sector.This is a senior commercial leadership role responsible for driving performance profitability and operational excellence across multiple retail stores within a high-v...
Red Ember Recruitment is seeking a Regional Operations Manager on behalf of our client based in Kempton Park within the retail sector.
This is a senior commercial leadership role responsible for driving performance profitability and operational excellence across multiple retail stores within a high-volume fast-paced environment.
The successful candidate will act as a strategic business partner to leadership taking full ownership of regional performance including P&L team leadership and stakeholder engagement.
Key Responsibilities:
Commercial & Financial Management
Full ownership of regional P&L including revenue costs and margins
Analyse store performance and identify revenue growth opportunities
Drive sales performance and maximise revenue per square meter
Manage budgets including staffing stock and operational costs
Prepare and present monthly performance reports
Operational Leadership:
Oversee daily operations across multiple retail stores
Monitor KPIs and implement corrective action where needed
Ensure optimal staffing and scheduling in a 24/7 environment
Maintain compliance with health safety and operational standards
Oversee stock control inventory management and shrinkage prevention
Stakeholder Management:
Act as the main operational contact with key stakeholders
Ensure compliance with lease agreements and operational requirements
Build and maintain strong relationships with internal and external partners
People Management:
Lead and develop a team of Store Managers
Drive a high-performance accountable team culture
Manage IR processes in line with labour legislation
Support talent development and succession planning
Customer Experience:
Ensure consistent high-quality customer experience across all stores
Drive visual merchandising and brand standards
Address and act on customer feedback
Cross-Functional Collaboration:
Work closely with HR Finance Buying and Marketing teams
Support business initiatives promotions and operational improvements
Requirements
Relevant tertiary qualification in Retail Management Business Administration or similar
Minimum 5 years experience in multi-site retail management
Proven track record managing P&L and driving commercial performance
Strong experience in stock management and inventory control
Solid understanding of labour legislation (LRA BCEA) and IR processes
Experience in high-volume or complex retail environments
Exposure to airport or concession-based retail environments is advantageous
Strong systems knowledge (POS reporting inventory systems)
Key Competencies:
Strong commercial acumen
Assertive leadership and decision-making ability
High resilience in a fast-paced high-pressure environment
Excellent stakeholder management skills
Strong problem-solving and analytical thinking
Customer-focused mindset
Required Skills:
Relevant tertiary qualification in Retail Management Business Administration or similar Minimum 5 years experience in multi-site retail management Proven track record managing P&L and driving commercial performance Strong experience in stock management and inventory control Solid understanding of labour legislation (LRA BCEA) and IR processes Experience in high-volume or complex retail environments Exposure to airport or concession-based retail environments is advantageous Strong systems knowledge (POS reporting inventory systems) Key Competencies: Strong commercial acumen Assertive leadership and decision-making ability High resilience in a fast-paced high-pressure environment Excellent stakeholder management skills Strong problem-solving and analytical thinking Customer-focused mindset
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