IT Infrastructure Manager

• Design implement and maintain robust IT infrastructure for restaurants and the Restaurant Support Centre (RSC)ensuring minimal downtime in a QSR trading environment.
  
• Manage LAN WAN WiFi VOIP and cloud infrastructure to support restaurant operations head office users and remote connectivity.
  
• Ensure 24/7 operational readiness for store systems where required including POS systems backoffice systems and connectivity plan coordinate and execute infrastructure upgrades and maintenance activities with minimal disruption to restaurant trading hours.
  

• Ensure network security data privacy and system integrity across all restaurant locations and the RSC.
  
• Manage and maintain firewalls web application firewalls and security policies (e.g. FortiGate firewall environments)
  
• Oversee the Microsoft 365 security stack including Exchange Online Protection (EOP) Defender/ATP and identity protection measures.
  
• Administer Azure Active Directory including access controls conditional access policies and identity .
  
• Ensure compliance with internal IT standards security policies and relevant data protection and information security regulations.
  

• Oversee technical support delivery to KFC restaurants and RSC users both remotely and onsite where required.
  
• Act as an escalation point for complex infrastructure network and systemrelated incidents.
  
• Ensure consistent store technology standards are maintained including hardware printers scanners and wireless access points.
  
• Support the roll-out of new restaurant openings refurbishments relocations and closures from an IT infrastructure perspective.
  

• Manage Microsoft Intune for device compliance configuration management and endpoint security
  
• Oversee SharePoint and OneDrive for Business environments to support collaboration document management and data governance
  
• Ensure reliable integration between cloud platforms and onpremise or storebased systems.
  
• Maintain accurate and uptodate system documentation network diagrams configuration records and asset information.
  

• Lead coach and manage IT Support Officer(s) to ensure high levels of service delivery and technical capability.
  
• Allocate work monitor performance and support skills development within the IT support team.
  
• Manage relationships with thirdparty vendors ISPs VOIP providers and hardware suppliers.
  
• Identify infrastructure risks equipment shortages and manage procurement processes in line with business requirements.
  

• Maintain accurate records of incidents service requests system changes assets and maintenance schedules.
  
• Contribute to IT strategy development budgeting and infrastructure roadmaps.
  
• Pro-actively identify opportunities to improve system performance reliability security and cost efficiency.
  
• Provide regular reporting on infrastructure health risks incidents and service level performance.
  

Requirements

• Matric (Grade 12) essential.
  
• IT Diploma / Degree or equivalent professional qualification.
  
• 35 years experience in an IT Infrastructure Systems or Network Support role.
  
• Proven experience supporting multi-site environments (retail or QSR environment will be advantageous)
  
• Strong working knowledge of network infrastructure including LAN WAN WiFi and VOIP.
  

• Experience with Microsoft 365 administration including:
  
• Azure Active Directory.
  
• Exchange Online Protection (EOP) / Defender.
  
• SharePoint and OneDrive for Business.
  
• Intune device management experience.
  
• Experience with firewalls and network security (FortiGate and Web Application Firewalls advantageous)
  
• Experience managing wireless networks (e.g. Ubiquiti Access Points)
  
• Solid troubleshooting skills across hardware software and network environments.
  
• Ability to work under pressure in a businesscritical operational environment.
  

• Core Competencies:
  
• Demonstrates strong capability in managing networks servers cloud platforms security and enduser environments to ensure system availability and performance.
  
• Analyses complex technical issues identifies root causes and implements effective sustainable solutions in a timecritical environment.
  
• Applies best practices to maintain network integrity data security and compliance across all systems and locations.
  
• Ensures consistent reliable IT support to stores and head office prioritising business continuity and minimal operational disruption.
  
• Plans coordinates and executes system upgrades and infrastructure changes with minimal risk to live operations.
  
• Effectively manages thirdparty service providers vendors and internal stakeholders to meet service level expectations.
  
• Guides supports and develops direct reports to build technical capability and service excellence.
  

• General Competencies:
  
• Sound decisionmaking and problemsolving ability.
  
• Clear verbal and written communication skills.
  
• Strong customer and service orientation.
  
• High attention to detail and accuracy.
  
• Effective planning organising and prioritisation.
  
• Ability to work under pressure in a fastpaced environment.
  
• Accountability reliability and ownership of tasks.
  
• Adaptability and willingness to learn.