FOH MANAGER
Luxury Private Game Reserve Grahamstown
Kendrick Recruitment is seeking an experienced and highly organised Front of House Manager for a luxury private game reserve based in Grahamstown. This live-in position is ideal for a hospitality professional who thrives in a dynamic bush environment and is confident managing both guest-facing operations and logistical coordination.
Salary: R16000 (live-in)
Key Responsibilities
Oversee all reception operations including guest check-in and check-out processes
Manage safari shop operations including sales stock control and guest retail experience
Coordinate reception logistics including guest movements and transport arrangements
Ensure smooth daily operational flow across all front-of-house functions
Liaise closely with lodge teams to ensure seamless guest experiences
Assist in coordinating safari schedules and guest activities
Provide relief support at lodges when required including shift coverage
Maintain high standards of guest service and hospitality delivery
Handle guest queries requests and concerns professionally and efficiently
Support overall operational efficiency across front-of-house departments
Minimum Requirements
Previous experience in front of house reception or hospitality management
Experience within a lodge or safari environment advantageous
Strong organisational and logistical coordination skills
Experience in guest relations within a luxury setting preferred
Ability to manage multiple operational areas simultaneously
Excellent communication and interpersonal skills
Ability to work under pressure in a fast-paced environment
Flexible and willing to work shifts including lodge relief duties
Professional well-presented and guest-focused approach
Strong problem-solving ability and attention to detail
Skills and Attributes
Hands-on and adaptable approach to operations
Strong leadership and organisational abilities
Proactive reliable and solutions-driven mindset
Passion for delivering exceptional guest experiences
Ability to thrive in a remote bush environment
Package and Benefits
Live-in accommodation provided
Meals on duty
Additional benefits to be discussed during the interview process
Interested candidates are invited to submit their CV to apply for this role.