Corporate Account Manager

Kendrick Recruitment

Job Location:

Johannesburg - South Africa

Monthly Salary: R 25000 - 25000

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Corporate Account Manager - Luxury Lifestyle Management Company - Johannesburg

Kendrick Recruitment is currently seeking an experienced and commercially driven Corporate Account Manager to join a prestigious luxury lifestyle management company based in Johannesburg. This is a dynamic client-facing role suited to an individual with a strong background in account management and a passion for delivering exceptional service to high-net-worth clientele.

Salary: R25 000 (Negotiable dependent on experience)

Working Hours:

Monday to Friday 09h00 17h30

Flexibility required to work additional hours when necessary

On-call availability required for service-related emergencies

Location:

Based in Johannesburg

Occasional business travel required

Job Summary:

The Corporate Account Manager will be responsible for managing and growing a key corporate account ensuring delivery against all service level agreements driving engagement and usage and identifying opportunities to increase profitability. This role requires a balance of service delivery commercial acumen reporting team leadership and relationship management.

Key Responsibilities:

Account Management & Service Delivery

Act as the primary point of contact for the clients management team

Ensure full understanding and delivery of all contractual requirements and SLAs

Lead regular client meetings including preparation of agendas presentations and follow-ups

Manage bi-weekly and monthly reporting ensuring accuracy and timely submission

Monitor account performance including usage engagement and renewals

Analyse data and provide insights to drive account growth

Ensure all member requests are logged and managed according to guidelines

Handle escalated member complaints with professionalism and efficiency

Maintain strong internal communication with teams to ensure alignment and service excellence

Team Leadership & Operational Support

Work closely with internal teams to set priorities and ensure seamless delivery

Provide regular updates and direction to team members servicing the account

Ensure accurate and up-to-date data across all CRM systems

Collaborate with operations communications and travel teams on new developments

Training & Development

Deliver training to internal teams on service standards and product offerings

Support ongoing development and refresher training initiatives

Assist in developing training and sales support materials

Participate in quality assurance processes and address areas for improvement

Client Engagement & Growth

Build and maintain strong relationships with key stakeholders

Support the planning and execution of member events and product launches

Identify and develop commercially viable opportunities to grow the account

Collaborate with relevant stakeholders to source exclusive offers and partnerships

Experience Required:

35 years experience in account management

Exposure to the luxury sector or a major advertising/marketing agency preferred

Strong understanding of CRM systems and reporting

Proven experience in budgeting and account performance management

Demonstrated ability to build and maintain client relationships

Strong analytical skills with the ability to interpret data and drive strategy

Experience in managing and developing team members

Requirements:

Excellent written and spoken English (additional languages advantageous)

Commercially driven with a target-oriented mindset

Strong organisational and time management skills

Ability to work independently and as part of a team

High attention to detail and problem-solving ability

Professional well-presented and confident communicator

Ability to perform under pressure and meet deadlines

Strong presentation and interpersonal skills

High level of discretion when handling confidential information

Passion for service excellence and the luxury market

Key Performance Indicators:

Increased member engagement and service usage

Growth in request volumes and successful fulfilment

Positive client and member feedback

High standards of service delivery across all interactions

Accuracy and consistency in reporting and CRM data

Development of successful brand partnerships and initiatives

This is an excellent opportunity for a driven individual looking to advance their career within a high-end fast-paced environment.

Required Skills:

experience

Corporate Account Manager - Luxury Lifestyle Management Company - JohannesburgKendrick Recruitment is currently seeking an experienced and commercially driven Corporate Account Manager to join a prestigious luxury lifestyle management company based in Johannesburg. This is a dynamic client-facing ro...