Account Manager (E-Learning)

1.0 OVERVIEW

The Account Management eLearning team members main focus is on supporting our clients stakeholders by

consulting scoping quoting and executing eLearning solutions to meet our clients business objectives. They

develop and strengthen these relationships by providing the highest levels of customer service to exceed clients

expectations through efficient communication and quality on-time deliverables. Account Management team

members develop and expand a knowledge base for their portfolio of clients and ensure all documentation is clear

and accurate. Through careful oversight of quotes and project execution Account Management team members

insure our solutions fulfil the clients goals while supporting profitable growth for our organization. Through the day

to day tasks Account Management team members provide technology performance feedback as well as

suggestions for improvements.

The Account Manager eLearning role is for individuals with some background in the Localization Industry and

specifically in eLearning solutions who wish to expand their skill set and begin to develop subject matter expertise.

These individuals manage accounts directly as well as providing support to senior team members.

2.0 DESCRIPTION

Expand their knowledge of the Localization Industry with a specific focus on eLearning and develop additional

skills to provide clients with excellent service

Focus on mid to large-size and/or multi-channel accounts by planning and assisting in the implementation of

enterprise level eLearning solution

Develop eLearning project quote proposals and project schedules for new and existing clients

Manage eLearning translation projects ensuring quality and on-time delivery and maximizing profitability

Maintain accurate projected revenue on open projects and provide timely billing adhering to company policies

Develop and maintain data and information including internal reports client reports and account documentation

Give departmental and team support by providing out of office coverage process improvement suggestions

and by organizing team building events and activities

Develop and help facilitate meeting presentations both for internal teams and for external clients that will be cop-represented with a senior team member or manager

Facilitate trainings and adoption of eLearning processes for internal and client teams

Work with Quality Managers and/or Program Mangers to support the implementation of Quality Programs and

monitor results

Provide feedback to our Technology teams with regards to suggestions for improvement or user challenges

and ensure our clients ongoing satisfaction with our technology solution by monitoring performance when

executing eLearning projects

Successful completion of eLearning certification

Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

3.0 REQUIRED SKILLS

Superior written and spoken communication skills in English

Independent self-motivated results-oriented and dynamic with careful attention to detail

Exceptional problem solving and critical thinking skills

Ability to work effectively under pressure to meet tight deadlines and challenging goals.

Ability to calculate discounts interest commissions proportional percentages. Ability to apply these concepts

to develop practical solutions

Proficiency in Microsoft Office (Word Excel PowerPoint Outlook)

Demonstrate an ability to: multitask in a fast-paced environment work well with people from a variety of different

backgrounds and cultures build relationships with clients and co-workers work independently and as part of a

team and take active measures to solve problems and commit to a high level of service

Willingness to travel to offsite client or sales meetings

4.0 REQUIRED EXPERIENCE AND QUALIFICATIONS

Minimum Bachelors degree or its equivalent

Minimum 2-3 years of experience in a client-facing account management or client service representative role

Minimum 1 year of Localization or Training/eLearning Industry experience

5.0 DESIRED SKILLS AND EXPERIENCE

Knowledge of a second language

Experience using MS Project