Communications Coordinator
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Job Location:
Monthly Salary:
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Communications Coordinator manages all customer-facing communication
for Blossom. This role ensures every interaction via WhatsApp email phone or
social platforms reflects our brand voice: warm polished and professional.
This position is ideal for someone who is articulate organized and
customer-focused.
Key Responsibilities
- Manage customer enquiries across WhatsApp Business email phone and social platforms
- Respond promptly and professionally to enquiries
- Capture accurate client and order details
- Support enquiry-to-order conversion through follow-up
- Coordinate quotations and internal communication
- Maintain daily enquiry logs and client records
- Submit daily reports to management
- Drive enquiry-to-order conversion through confident product guidance and upselling
- Recommend appropriate collections and custom options based on client needs
- Ability to make informed recommendations without constant supervision
- Proactively follow up on pending enquiries and payments
- Maintain accurate daily sales and enquiry tracking
- Submit end-of-day reports with key insights (enquiries conversions issues)
- Track client data (birthdays repeat clients preferences)
Requirements
Requirements
- Undergraduate degree (required)
- Well spoken with excellent communication skills
- Minimum of 2 years work experience in communications customer service or a related role in Luxury or Retail Industry
- Strong attention to detail and organization
- Comfortable using WhatsApp Business email CRM/POS systems and Google Drive for structured record-keeping.
- Professional discreet and customer-focused
- Strong understanding of luxury customer experience
- Ability to communicate with polish warmth and discretion
- Ability to work efficiently under pressure and manage high volumes of enquiries
- Strong time management and prioritization skills
Benefits
Salary: GHS 4000 (Net)
