People & Partners Group (PPG) is a leading Pan-African executive search and strategic human capital partner headquartered in Accra Ghana. We excel in placing C-suite and senior leaders across Africa and beyond with a 98% retention rate 15day completion timeline access to 100K top talents and 1-year free replacement guarantee.
Our end-to-end solutions include Employer of Record (EOR) HR outsourcing payroll compensation structuring performance management recruitment and corporate training; tailored for multinationals and high-growth businesses expanding into key African markets the UK USA Middle East and more.
Ghana-compliant with global best practices we co-design agile frameworks to drive your success. Build Outstanding Teams with PPG. Join Africas growth story!
About the Role
We are seeking a professional confident and highly organized Front Desk Coordinator to manage front desk operations and deliver an exceptional client experience within our showroom environment.
This role extends beyond traditional receptionist duties and plays a critical part in client engagement lead management and showroom coordination. The successful candidate will serve as the first point of contact for clients ensuring all visitors receive professional assistance while helping convert walk-in inquiries into potential business opportunities.
Key Responsibilities
Welcome and attend to all walk-in clients in a professional and courteous manner.
Manage incoming phone calls WhatsApp inquiries and general client communications promptly and effectively.
Schedule and coordinate appointments for the Business Development Manager Sales Executive and Design team.
Ensure clients receive a seamless and positive showroom experience at all times.
Accurately record all client inquiries from walk-ins calls referrals and online platforms.
Maintain an organized and up-to-date lead database or register.
Assign and route leads to the appropriate internal team members for follow-up and engagement.
Ensure all potential business opportunities are tracked and managed efficiently.
Identify potential high-value clients and ensure they receive priority attention.
Confidently introduce clients to the companys products services and showroom offerings.
Guide and direct clients to the appropriate team members based on their needs.
Ensure no qualified client leaves the showroom without being properly attended to.
Confirm appointments and communicate reminders to clients when necessary.
Conduct basic client follow-ups to support ongoing engagement and relationship management.
Coordinate effectively between clients and internal teams to ensure smooth communication and service delivery.
Support the team in maintaining timely responses to client inquiries and requests.
Maintain a clean organized and professional front desk and reception area.
Assist with basic administrative duties documentation and reporting.
Support the day-to-day operations of the showroom and ensure smooth front office coordination.
Maintain accurate records of appointments inquiries and daily activities.
Requirements
SHS Certificate or Diploma; a Bachelors Degree is an added advantage.
Previous experience in customer service front desk administration reception sales support or a related role is preferred.
1- 3 years experience within retail showroom hospitality or customer-facing environments is an advantage.
Strong communication and interpersonal skills.
Professional confident and customer-focused personality.
Highly organized with strong attention to detail.
Ability to multitask and manage multiple client interactions efficiently.
Good problem-solving and coordination abilities.
Basic computer proficiency including Microsoft Office and WhatsApp communication tools.
Sales awareness or prior customer engagement experience is an added advantage.
Presentable appearance with a positive and welcoming attitude.
Required Skills:
Previous experience in customer service front desk administration reception sales support or a related role is preferred. 1- 3 years experience within retail showroom hospitality or customer-facing environments is an advantage. Strong communication and interpersonal skills. Professional confident and customer-focused personality. Highly organized with strong attention to detail. Ability to multitask and manage multiple client interactions efficiently. Good problem-solving and coordination abilities. Basic computer proficiency including Microsoft Office and WhatsApp communication tools. Sales awareness or prior customer engagement experience is an added advantage. Presentable appearance with a positive and welcoming attitude.
Required Education:
HND or Diploma; a Bachelors Degree is an added advantage.
About People and Partners GroupPeople & Partners Group (PPG) is a leading Pan-African executive search and strategic human capital partner headquartered in Accra Ghana. We excel in placing C-suite and senior leaders across Africa and beyond with a 98% retention rate 15day completion timeline access ...
About People and Partners Group
People & Partners Group (PPG) is a leading Pan-African executive search and strategic human capital partner headquartered in Accra Ghana. We excel in placing C-suite and senior leaders across Africa and beyond with a 98% retention rate 15day completion timeline access to 100K top talents and 1-year free replacement guarantee.
Our end-to-end solutions include Employer of Record (EOR) HR outsourcing payroll compensation structuring performance management recruitment and corporate training; tailored for multinationals and high-growth businesses expanding into key African markets the UK USA Middle East and more.
Ghana-compliant with global best practices we co-design agile frameworks to drive your success. Build Outstanding Teams with PPG. Join Africas growth story!
About the Role
We are seeking a professional confident and highly organized Front Desk Coordinator to manage front desk operations and deliver an exceptional client experience within our showroom environment.
This role extends beyond traditional receptionist duties and plays a critical part in client engagement lead management and showroom coordination. The successful candidate will serve as the first point of contact for clients ensuring all visitors receive professional assistance while helping convert walk-in inquiries into potential business opportunities.
Key Responsibilities
Welcome and attend to all walk-in clients in a professional and courteous manner.
Manage incoming phone calls WhatsApp inquiries and general client communications promptly and effectively.
Schedule and coordinate appointments for the Business Development Manager Sales Executive and Design team.
Ensure clients receive a seamless and positive showroom experience at all times.
Accurately record all client inquiries from walk-ins calls referrals and online platforms.
Maintain an organized and up-to-date lead database or register.
Assign and route leads to the appropriate internal team members for follow-up and engagement.
Ensure all potential business opportunities are tracked and managed efficiently.
Identify potential high-value clients and ensure they receive priority attention.
Confidently introduce clients to the companys products services and showroom offerings.
Guide and direct clients to the appropriate team members based on their needs.
Ensure no qualified client leaves the showroom without being properly attended to.
Confirm appointments and communicate reminders to clients when necessary.
Conduct basic client follow-ups to support ongoing engagement and relationship management.
Coordinate effectively between clients and internal teams to ensure smooth communication and service delivery.
Support the team in maintaining timely responses to client inquiries and requests.
Maintain a clean organized and professional front desk and reception area.
Assist with basic administrative duties documentation and reporting.
Support the day-to-day operations of the showroom and ensure smooth front office coordination.
Maintain accurate records of appointments inquiries and daily activities.
Requirements
SHS Certificate or Diploma; a Bachelors Degree is an added advantage.
Previous experience in customer service front desk administration reception sales support or a related role is preferred.
1- 3 years experience within retail showroom hospitality or customer-facing environments is an advantage.
Strong communication and interpersonal skills.
Professional confident and customer-focused personality.
Highly organized with strong attention to detail.
Ability to multitask and manage multiple client interactions efficiently.
Good problem-solving and coordination abilities.
Basic computer proficiency including Microsoft Office and WhatsApp communication tools.
Sales awareness or prior customer engagement experience is an added advantage.
Presentable appearance with a positive and welcoming attitude.
Required Skills:
Previous experience in customer service front desk administration reception sales support or a related role is preferred. 1- 3 years experience within retail showroom hospitality or customer-facing environments is an advantage. Strong communication and interpersonal skills. Professional confident and customer-focused personality. Highly organized with strong attention to detail. Ability to multitask and manage multiple client interactions efficiently. Good problem-solving and coordination abilities. Basic computer proficiency including Microsoft Office and WhatsApp communication tools. Sales awareness or prior customer engagement experience is an added advantage. Presentable appearance with a positive and welcoming attitude.
Required Education:
HND or Diploma; a Bachelors Degree is an added advantage.
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