Senior Manager Loan Operations

Required Skills:

The Operations Manager will be responsible for endtoend loan operations with deep involvement in process design documentation hygiene transaction monitoring financial reconciliation and technologydriven operations. This is not a pure teammanagement role; it requires strong handson execution attention to detail and continuous process improvement. Key Responsibilities 1. Loan Documentation & Compliance Strong handson knowledge of loan documentation across customer entities including: Proprietorship Partnership firms Private Limited companies Public Limited companies Ensure documentation accuracy completeness and regulatory compliance Maintain high standards of documentation hygiene and audit readiness Coordinate with credit legal and compliance teams to close documentation gaps 2. Loan Disbursement Operations Endtoend understanding of the loan disbursement lifecycle Validate disbursement conditions approvals and system checks Ensure timely and accurate disbursements with zero leakages Monitor disbursement exceptions and resolve operational issues 3. Repayment Collections & Reconciliation Strong understanding of: Repayment processes Collections flows ( digital autodebit NACH etc.) Collection reversals bounce handling and adjustments Perform and oversee: Bank reconciliation Loan account reconciliation Transaction matching and closure Identify and resolve reconciliation breaks and mismatches 4. Loan Accounting & Interest Calculations Clear understanding of loan financials including: Interest calculation logic EMI computation Penal interest and charges Accrual vs realized income Ability to validate systemcalculated interest and identify discrepancies Work closely with finance to ensure accurate posting and reporting 5. Technology & Systems Exposure Working knowledge of Loan Management Systems (LMS) and collections technology Understanding of how: Loan accounts are created and maintained in systems Repayments bounces and adjustments flow through LMS Prior exposure to any loan payment or collection system is mandatory Should have been part of technology or system implementation projects representing operations (UAT requirement gathering process mapping) 6. SOPs & Process Design Create review and update Standard Operating Procedures (SOPs) Translate policy and system changes into clear operational processes Maintain strong documentation of workflows and control points Ensure SOP adherence across teams 7. Risk Identification & Process Improvement Continuously identify operational gaps risks and inefficiencies Proactively plug gaps through: Process changes System enhancements Control mechanisms Strong ability to think from an operations risk perspective Background in Operations Risk is a strong advantage Key Skills & Competencies Extremely detailoriented with strong control mindset Deep understanding of NBFC loan operations and financials Strong analytical and reconciliation skills Comfort working with systems data and transaction logs Ability to work crossfunctionally with Tech Finance Credit and Compliance Ownership mindset with handson execution capability Ideal Candidate Profile 610 years of experience in NBFC / Lending Operations Prior exposure to LMS implementation or major process change projects Strong experience in documentation reconciliation and transaction monitoring Experience in Operations Risk preferred Not purely a people manager must be processdriven and executionfocused

Required Education:

Any Graduate