Associate Account Manager
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Job Summary
Mailercloud Account Manager (Customer Success SaaS)
Government Cyber Park Calicut Kerala
Full-Time On-site
CTC: Up to 400000 per annum
Experience: Minimum 1 year
ABOUT MAILERCLOUD
Mailercloud is a fast-growing SaaS email marketing automation platform helping global businesses design send and optimize high-volume campaigns. Our platform enables enterprises to improve ROI through automation segmentation and strong email deliverability infrastructure.
ABOUT THE ROLE
We are looking for an Associate Account Manager (Customer Success focus) to manage and grow enterprise client relationships.
This is a client-facing technical-leaning account management role where you will own onboarding adoption retention and expansion for assigned accounts. You will work closely with marketing teams product stakeholders and technical teams to ensure clients achieve measurable success on the platform.
You should be comfortable discussing both business outcomes (ROI growth retention) and technical email workflows (campaign setup segmentation deliverability basics).
Reporting to: Head of Customer Success
KEY RESPONSIBILITIES
1. Client Onboarding and amp; Success
- Manage onboarding of new clients from setup to first successful campaign execution
- Support configuration of campaigns workflows and basic integrations
- Conduct product walkthroughs and training sessions
- Ensure smooth go-live experience and early product adoption
2. Account Management and amp; Retention
- Own a portfolio of accounts and monitor engagement usage and health metrics
- Act as the first point of contact for client queries and escalations
- Identify churn risks early and take corrective action
- Maintain strong documentation in CRM systems
3. Growth and amp; Expansion
- Identify upsell opportunities based on usage patterns and client needs
- Support renewal discussions with a value-driven approach
- Conduct periodic review calls focused on ROI and platform impact
4. Cross-functional Coordination
- Work with technical and deliverability teams for issue resolution
- Share client feedback to improve product and workflows
REQUIRED SKILLS and amp; EXPERIENCE
Must-Have
- This role requires a minimum of 1 year of experience in Technical Customer Support Customer Success Associate Customer Success Executive Account Management or similar SaaS customer-facing roles. Candidates with relevant experience in managing client relationships supporting SaaS products or handling technical customer queries will be preferred.
- Strong communication skills in English (Proficiency in Hindi is also preferred)
- Ability to manage client relationships independently
- Basic familiarity with CRM tools (HubSpot Salesforce or similar)
- Analytical mindset with attention to detail
Good to Have
- Exposure to email marketing / SaaS platforms (ESP CRM or automation tools)
- Basic understanding of email concepts like campaigns segmentation or reporting
- Interest in learning deliverability fundamentals (SPF DKIM bounce handling)
- Experience handling B2B clients or enterprise accounts
WHY JOIN MAILERCLOUD
- Hands-on exposure to global enterprise SaaS clients
- Strong learning curve in email marketing and customer success
- Direct ownership of accounts with visible impact
- On-site collaborative environment in Calicut Cyber Park
- Growth-oriented role with clear performance-based progression
NOTE TO APPLICANTS
This role requires curiosity about how email marketing systems work and willingness to learn technical concepts over time. Candidates who are proactive in understanding product behavior and client outcomes will succeed here.
