26-029 Sr Business Analyst Servicenow HR

Job Description

Title:Sr Business Analyst Servicenow HR

Resume Due Date:Thursday March 19^th 2026 (5:00PM EST)

Number of Vacancies: 1

Level: MP4 $85 -$95/hr INC

Duration: 24 Months

Hours of work:35 Hours

Location: 1908 Colonel Sam Drive Oshawa (Hybrid 3 days remote)

Job Overview

• Collaborate with stakeholders across IT HR SIR departments to elicit document and prioritize business requirements
• Candidate must have strong servicenow experience as a BA create user stories and navigate servicenow develop workflows
• Conduct workshops and interviews to understand business processes and identify areas for improvement
• Ensure that requirements are clearly articulated and aligned with business objectives
• Write clear and concise user stories with well-defined acceptance criteria
• Ensure that user stories are understood and agreed upon by both the development team and stakeholders
• Break down high-level requirements into smaller actionable pieces
• Participate in agile ceremonies such as sprint planning daily stand-ups and retrospectives
• Work closely with the development team to ensure timely delivery of user stories.
• Collaborate with the product owner to prioritize the backlog and ensure alignment with business goals
• Collaborate with the ServiceNow development team to design solutions that meet business needs
• Ensure that proposed solutions are technically feasible and aligned with best practices
• Coordinate and participate in testing activities including the development of test plans and scripts
• Maintain comprehensive documentation of requirements processes and solutions
• Provide training and support to end-users as needed
• Automate major ServiceNow Modules using ServiceNow ATF application

Qualifications

• Experience: 3-5 years of experience as a Business Analyst in ServiceNow leading HRSD stories as the primary focus ITSM as secondary
• Education: Degree or diploma in Information Technology Business Administration or related field.
• Proficiency in ServiceNow particularly in IT HR and SIR modules.
• Strong understanding of agile methodologies and practices.
• Experience creating user stories and acceptance criteria.
• Soft Skills: Excellent problem-solving skills strong communication abilities and the capacity to work collaboratively in a team environment.
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
• Experience with ServiceNow Agile 2.0.