Junior Account Manager
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Job Location:
Salary:
Experience Required:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
About the role
Were seeking a Junior Account Manager to support the Account Management team while also managing a small portfolio of client accounts. This is a crucial entry-level role for a proactive detail-oriented individual who is eager to learn provides timely support to clients and internal teams and assists in ensuring seamless day-to-day operations. Reporting to the Client Success Manager youll focus on the execution of operational support data reporting and internal coordination acting as the primary point of contact for your portfolio clients and all SME clients as well as a key support resource for the Account Managers. Youll collaborate closely with Service Delivery Business Development Managers (BDMs) Solutions and Integrations teams to ensure smooth processes in our fast-paced tech-driven environment.
The ideal Junior Account Manager is a keen collaborative professional who is driven by curiosity learns quickly and uses data accurately to assist in reporting. Youre professional punctual and ready to support the team in ensuring Pargo delivers operational excellence every day.
What you will be responsible for:
Operational Client Support
Manage a small portfolio of client accounts serving as the primary point of contact for operational queries routine follow-ups and documentation to build trust and ensure smooth operations.
Act as the first point of contact for all queries and report requirements from the companys SME clients.
Escalate complex operational technical or billing issues immediately to the Account Managers (for larger accounts) or internal teams.
Assist Account Managers with coordinating client visits and preparing required materials for their larger accounts.
Service Delivery and Pick-up Point Performance Reporting
Compile and update reports on Service Delivery and Pick-up Point performance ensuring data accuracy and basic formatting for client-ready insights.
Track feedback from Service Delivery and prepare clear internal-facing updates on operational progress and resolution statuses.
Assist the Account Managers in identifying and documenting performance gaps in Pick-up Points or Service Delivery.
Onboarding and Hand offs Assistance
Assist the Account Managers and Client Success Manager in preparing operational documentation and checklists for onboarding focusing on precise data entry.
Document collection frequencies and client requirements coordinating with Solutions or Integrations teams as instructed for seamless execution.
Support go-live coordination by tracking all required steps and ensuring all internal parties have the necessary information.
Account Growth and Administrative Support
Track and document client feedback identifying routine pain points to assist the Account Managers in preparing service enhancement proposals.
Support the Account Managers with administrative tasks related to account retention strategies.
Team Collaboration and Improvement
Maintain clear communication with Service Delivery BDMs Solutions Integrations and the Account Management team to ensure alignment on client statuses and operational goals.
Proactively identify and suggest minor process improvements based on daily workflow and team feedback.
Requirements
Core Competencies
Detail-Oriented Execution: Accurately performs tasks following processes precisely and escalating issues appropriately.
Clear Communication: Provides timely accurate and professional updates internally and externally.
Basic Data Management: Able to accurately input track and format performance data for reporting.
Team-First Mentality: Highly collaborative and supports team members without hesitation.
Eager to Learn: Actively seeks knowledge about logistics e-commerce and client service best practices.
Core technical skills
1-2 years of experience in a support administrative or entry-level customer-facing role; recent graduates are encouraged to apply.
A strong desire to learn and develop problem-solving skills in a professional environment.
Familiarity with data entry and basic reporting tools (e.g. spreadsheets basic CRM exposure is a plus).
Professional and engaging written and verbal communication skills.
A high-energy team-first mindset with a passion for client success.
Punctuality reliability and the ability to manage multiple small tasks under direction.
What Success looks like
The Junior Account Managers client portfolio demonstrates strong operational health and client satisfaction.
All SME client inquiries are handled accurately and quickly with complex issues escalated appropriately.
Service Delivery and Pick-up Point performance reports are compiled accurately and on time.
Onboarding and handoff processes are fully supported with all documentation prepared precisely.
An excellent Client Sentiment is maintained with all clients.
Demonstrable growth in logistics knowledge and client relationship skills.
Benefits
Why join PARGO
Required Skills:
Your primary focus is to drive acquisition and onboarding of access points to aggressively and strategically expand our access point network. You will identify and prioritise suitable potential access points create a strong pipeline and manage the end-to-end acquisition process. You are a hunter with great negotiation and closing skills and will also manage your accounts long term build strong relationships and play a pivotal role in enhancing service quality and compliance. By working together with the operational support and marketing team you will ensure the nurturing of these relationships and sustainable growth. You are a detail-oriented individual with strong administrative skills who is always in control of their pipeline and portfolio.
