Customer Service Representative Call Centre Agent
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Job Summary
Job Summary
We are hiring Customer Service Representatives / Call Centre Agents for one of our top client (Call Center) a leading Australian vehicle freight company providing interstate logistics services across Australia in Rawalpindi. The role involves handling inbound customer calls assisting with queries and delivering exceptional customer service. This is an excellent opportunity for candidates with strong communication skills looking to grow in an international business environment.
Key Responsibilities
- Handle inbound customer calls professionally and efficiently
- Respond to customer inquiries related to freight services and bookings
- Provide accurate information and resolve customer concerns
- Maintain records of customer interactions in the system
- Ensure high levels of customer satisfaction and service quality
- Coordinate with internal teams when required
- Follow company communication and service protocols
Requirements
- Minimum Bachelors degree (Graduation required)
- Prior experience in customer service or call center is an advantage
- Excellent English communication skills (mandatory)
- Strong listening and problem-solving abilities
- Ability to work night shifts (3:00 AM 12:00 PM)
- Professional attitude and customer-focused mindset
Benefits
- Competitive Salary (Up to PKR 100000)
- Exposure to an international (Australian) work environment
- Stable and professional workplace
- Fixed shift with only Australian holidays
Required Skills:
Requirements Minimum Bachelors degree (Graduation required) Prior experience in customer service or call center is an advantage Excellent English communication skills (mandatory) Strong listening and problem-solving abilities Ability to work night shifts (3:00 AM 12:00 PM) Professional attitude and customer-focused mindset
Required Education:
RequirementsMinimum Bachelors degree (Graduation required)Prior experience in customer service or call center is an advantageExcellent English communication skills (mandatory)Strong listening and problem-solving abilitiesAbility to work night shifts (3:00 AM 12:00 PM)Professional attitude and customer-focused mindsetHandle inbound customer calls professionally and efficientlyRespond to customer inquiries related to freight services and bookingsProvide accurate information and resolv
