Service Support Senior Coordinator

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role decision making responsibilities etc.)

Service Contract loading and tracking on oracle.
Managing invoices and on time submission to all customers.
AR follow-ups on payments.
Invoice reporting for tax filing.
OPF and EPR creation for Internal and external suppliers.
Shipment handling for all service Spares orders.
Issuance of SR and CE assigning.
Handling DPG warranty and ASP performance TAT.
Handling spares inventory movement and replenishment.
Handling warranty cases for 3 phase thermal and monitoring items.
Handling of repair cases for rectifier warranty.

Qualifications:

Required/ Minimum Qualifications:

• Bachelors Degree at minimum with at least 5-7 years experience.
• Excellent written and oral communication skills
• Language skills: English
• Work experience on oracle

Personal skills

• Can perform work Independently.
• Strong willingness and availability to navigate through internal processes.
• Good relationship building and management skillswith the ability to foster long-term relationships with internal and external customers.
• Pro-activeness with positive team spirit.
• Self- motivated.
• Time management skills.