Guidance Consultant

ComPsych Corporation is the worlds largest provider of mental health services and GuidanceResources for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care ComPsych provides services to more than 163 million individuals across 200 countries. Under our GuidanceResources brand our personalized and fully integrated programs include behavioral health absence and wellness journeys which empower employees to lead healthier and more productive lives while driving organizational excellence. Visit to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

The job title is Guidance Consultant and is a remote working role residing in the country of Singapore. This is a permanent full-time position and is ideal for mental health professionals who value clinical excellence and lead with empathy and who thrive in a fast-paced environment where access responsiveness and client-centered care are essential.

Guidance Consultants provide direct client support via telephone and chat addressing behavioral health emotional well-being family concerns and overall wellness-related issues with professionalism compassion and sound clinical judgment.

As part of the worlds largest provider of Employee Assistance Programs (EAP) and managed behavioral health care services this role offers an exceptional opportunity for professional growth. Consultants leverage their clinical expertise to deliver in-the-moment support guide clients through available resources and facilitate timely appropriate referrals to ensure continuity of care and positive outcomes.

• Provide telephonic and chat support by conducting comprehensive clinical intakes and referring clients to appropriate resources including therapists counselors and relevant wellness resources.
• Conduct client assessments and apply coaching methodologies to develop tailored health and well-being strategies that support positive behavior change
• Ensure adherence to departmental protocols industry best practices and customer-specific requirements to maintain compliance and high-quality service delivery.
• Deliver services in a culturally competent inclusive and respectful manner to individuals from diverse backgrounds with varying needs.
• Apply sound judgment critical thinking and problem-solving skills to assess situations resolve concerns promptly and facilitate appropriate support to enhance the overall client experience.
• Educate clients regarding available resources eligibility criteria and program services in a professional and empathetic manner.
• Maintain accurate thorough and timely documentation of all client interactions within the organizations proprietary database system.
• Stay informed on emerging behavioral health trends resources and best practices to continuously enhance service delivery.
• Collaborate with internal and external stakeholders to ensure continuity of care and alignment with client-specific service expectations.
• Maintain strict adherence to medical confidentiality and applicable data protection regulations (e.g.GDPRin EuropePDPAin SingaporePIPEDAin Canada)
• Perform additional duties as assigned.

• Masters degree or equivalent postgraduate qualification in Psychology Social Work Behavioral Health or a related behavioral health field from a recognized institution is required.
• Where the applicable professional regulatory framework in the country or jurisdiction of employment recognizes a Bachelors-level qualification as the standard entry-level professional credential for the relevant discipline such qualification from a recognized institution combined with relevant post-qualification experience may be considered equivalent.
• Candidates must meet all educational and experiential requirements for eligibility for professional practice and/or licensure or registration with the applicable regulatory authority in their jurisdiction of employment where such registration or licensure is required by law or regulation.
• Eligibility for professional practice and/or registration in the country of residence as required by national regulations
• Proficiency in Microsoft Office and client information systems required
• Professional bilingual proficiency in English and Singapore language (Malay Mandarin and/or Tamil) required
• Recognized health or wellness coaching credentials preferred
• Experience working in multicultural or international environments preferred
• Ability to provide client-centered support with strong empathy active listening and coaching skills
• Strong clinical judgment and ability to manage high-risk or crisis situations
• Excellent communication skills with a strong service orientation
• Ability to think critically and multitask in fast-paced environments
• High level of professionalism integrity and cultural sensitivity
• Ability to handle sensitive information with discretion and maintain confidentiality
• Quick thinking high energy positive and professional with demonstrated multi-tasking and critical thinking skills managingmanage crisis or high-risk situations

Other Requirements

• Consistent and reliable high-speed internet and workspace free from distraction disruption or noise is required
• Ability to be present on camera during work-related trainings meetings and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer

Full benefits package for full-time employees including:

• 14 days annual leave
• 11 public holidays
• Paid outpatient and hospitalization leave
• Outpatient medical reimbursement
• Maternity paternity adoption childcare and infant care leave
• Military leave
• CPF contributions

The pay range for this positions is $45000 - $60000 SGD annually. Compensation will be determined in accordance with applicable local market rates and legal requirements. Where required by applicable law salary range information will be provided to candidates during the recruitment process or upon request.

We are an equal opportunity employer committed to fair transparent and merit-based employment practices. All qualified applicants will receive consideration for employment without regard to age gender gender identity or expression sexual orientation race color or ethnic origin nationality religion or belief disability pregnancy or parental status marital or family status veteran or military status socioeconomic background genetic information or any other characteristic protected under applicable local national or international law.
We are committed to providing an inclusive and accessible recruitment process. If you require accommodations or adjustments at any stage of the recruitment process due to a disability or any other reason please contact us at and we will work with you to meet your needs.

ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and where applicable to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence which may include the California Consumer Privacy Act (CCPA) the EU General Data Protection Regulation (GDPR) Canadas Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation and other applicable national or local privacy laws. For full details on what personal data we collect how we use it your rights as an Applicant and how to contact us with privacy-related questions please review the relevant Applicant Data Privacy Notices: EEA Switzerland and UK Data Protection Notice for Job Applicants & Global Applicant Privacy Notice .

Application Closing Date: June 15 2026