Early Start Services Coordinator

Job Summary

Join us in making a difference at Home of Guiding Hands as we improve the quality of life for children with special needs. As the Early Childhood Services Coordinator you will support program operations by coordinating referrals service delivery processes and documentation to ensure timely and efficient access to services. This role also supports program growth and service delivery capacity. HGH offers flexible schedules mileage reimbursements paid sick and vacation time medical/dental benefits and 403b retirement plans among other perks. Embark on a meaningful career with a leading non-profit.

Tasks Duties and Responsibilities

• Coordinate day-to-day program operations to ensure timely and consistent service delivery
• Coordinate and track referrals from intake through service start ensuring timely routing follow-up on delays and escalation of barriers
• Support onboarding and training coordination for program staff to ensure understanding of policies procedures and curriculum
• Review documentation and program records for accuracy completeness and timeliness to support compliance and billing requirements
• Support timekeeping and payroll processes by ensuring accuracy and timely submission of staff timesheets
• Support tracking of key program data (e.g. referrals service start timelines caseloads) to improve visibility and operational decision-making
• Coordinate Parent Play groups by arranging for staffing planning and leading activities.
• Participate in community outreach and meetings to support program awareness and referral growth
• Support audit readiness by ensuring documentation is complete organized and aligned with regulatory requirements

Values

Innovation We encourage creativity and innovation because we believe that by striving for more efficient and effective ways of doing things we can achieve exceptional results. Our drive for success is shared by all. Our organization focuses on solutions and refuses to maintain the status quo. We challenge our team to be ahead of industry trends as we strive to lead and not follow.

Collaboration We believe that working together collaboratively is the foundation of a culture that values teamwork communication and cooperation. This belief is central to every part of our business both internally and externally and strengthens our community.

Accountability We take responsibility for our actions and for delivering on our commitments. We believe that by being transparent and accountable we build trust and maintain the respect of our stakeholders.

Respect We treat everyone with respect and dignity. We value inclusivity and believe that by upholding a culture of respect we can foster a positive and supportive work environment. We treat others as we would want to be treated.

Empathy We value empathy and understanding in all our interactions. We seek to understand the perspectives and needs of our colleagues clients and stakeholders to meet them with kindness and compassion.

Knowledge Skills and Education

• Associates or Bachelors Degree in Child Development Human Services Business Administration or related field preferred (new)
• 12 years of experience in administrative coordination or operations support role required (new)
• Experience in social services early childhood or healthcare preferred (new)
• Must be 18 years of age or older at the time of hire.
• Must receive criminal record clearance from DOJ.
• Must have valid California Drivers license safe driving record and have been licensed to drive at least 2 years.
• Must maintain current and adequate auto insurance.
• Must obtain CPR/FA certification if not already certified (we offer training for new hires).
• Read write speak and understand English and Spanish.
• Proficient in Microsoft Word and Outlook.
• Collaborative-minded professional with strong oral and written communication skills.
• Ability to form positive supportive and professional working relationships.
• Detail-oriented with ability to ensure accuracy of program documents and paperwork.
• Comfortable working with data tracking systems and documentation requirements
• Ability to manage work time efficiently and meet deadlines without close supervision.
• Highly organized and efficient with ability to consistently meet identified goals.
• Ability to exercise sound expert independent judgment within general policy guidelines.

Physical Requirements/Work Environment

The work environment for this position involves working in an office setting and with a variety of people in their homes. While performing the duties of the job the employee is regularly required to see talk hear walk bend stoop sit stand reach and lift objects weighing up to ten pounds repeatedly during a shift.

*Home of Guiding Hands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy sexual orientation or gender identity/expression) age marital status status as a protected veteran among other things or status as a qualified individual with disability.

About HGH

Home of Guiding Hands is a non-profit organization that was established in 1967 by a small group of dedicated and ambitious community members. The Mission of HGH is to improve the lives of those we serve. We support children and adults in San Diego and Imperial Counties with intellectual and developmental disabilities such as Down syndrome epilepsy autism and cerebral palsy. We provide a full continuum of care including residential care in specialized group homes independent living support respite care and adult foster home services. Additionally we provide early childhood assessments and services tailored day support Life Planning workshops county-wide transportation services and on-site activities at our resource center.

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