Analyst, Business Systems (Martech)

Edwards Lifesciences is expanding its global technology capabilities with the launch of a new IT Innovation Hub in Pune India. The Hub strengthens the technology foundation that supports our business worldwide working in close partnership with teams across regions to deliver reliable high-quality solutions at scale. Designed as a long-term investment the Pune Hub will advance newer digital capabilities such as automation data AI and cloud and will include roles spanning end user services application development and enterprise platform teams. Together these teams will help Edwards operate more efficiently and accelerate innovation in support of our mission of advancing patient care.

The Analyst Business Systems will play a key role in supporting enhancing and operating Marketing Technology platforms that enable digital engagement datadriven insights and enterprise marketing processes. This role partners closely with IT and business stakeholders to translate business needs into welldefined requirements and system configurations.

The ideal candidate is an earlycareer business systems professional with handson exposure to enterprise applications and strong interest in Marketing Technologies. This role emphasizes learning collaboration and execution within established frameworks and governance.

How youll make an impact:

• Support the delivery and continuous improvement of Marketing Technology platforms across the Marketing Technology ecosystem (e.g. CRM marketing automation learning or sales enablement tools).
• Partner with Marketing Technology Team to gather analyze and document business requirements and functional specifications.
• Perform system configuration testing and validation activities under guidance to support enhancements and defect resolution.
• Participate in integration testing and support activities to ensure stable system performance and data integrity.
• Assist in maintaining system documentation process flows user guides and knowledge articles.
• Support system administration activities including user access basic configurations and operational tasks.
• Engage with crossfunctional IT teams and business stakeholders to support runthebusiness activities.
• Learn and apply IT standards SDLC practices and governance processes.
• Stay current on evolving marketing technology trends and platform capabilities.

What youll need (Required):

• Bachelors Degree in Computer Science Information Systems Marketing or a related field.
• 24 years of related experience working with enterprise applications in a business systems application support or analyst role.
• Exposure to at least one Marketing Technology or SaaS platform (e.g. CRM marketing automation learning or sales enablement tools).
• Basic understanding of business process analysis requirements gathering and system testing.
• Excellent written and verbal communication skills with the ability to collaborate effectively across teams and stakeholders.
• Ability to work collaboratively in a global crossfunctional environment.
• Strong attention to detail with good organizational and documentation skills.

What else we look for (Preferred):

• Exposure to tools such as Salesforce Marketo HubSpot or similar platforms.
• Familiarity with project and work management tools (e.g. Jira ServiceNow Confluence).
• Experience supporting applications in a regulated or enterprise environment.
• Demonstrates knowledge of IT best practices. Familiarity with ITIL principles or certification is an advantage.
• Strong interpersonal skills with a clear sense of responsibility commitment and a customerfocused mindset.
• Proven analytical and logical problemsolving skills with the ability to diagnose issues systematically.
• Proactive and selfdriven with a positive and continuousimprovementoriented attitude.
• Goaloriented and able to prioritize work independently based on business impact urgency and service commitments.

Aligning our overall business objectives with performance we offer competitive salaries performance-based incentives and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.