Large Vessel Support Specialist

Are you ready for whats next

Come explore opportunities within Brunswick a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes Next Never Rests and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview:

As part of the talented Customer Experience team you will be responsible for providing all dealerbroker and retail customers with technical/service supportassistancein the areas of service management customer relations/satisfaction warranty adjustment product performance and installation for all Mercuryand BrunswickAdvancedSystemsGroup products andspecializing inlarge vesselsystems andelectronicintegrationand connectivity.

At Brunswick we have passion for our work and a distinct ability to deliver.

Essential Functions:

• Provide service management counseling onsite training in service management and technical areas.

• Clearly communicate information to the service productmanufacturingand qualityengineering groups.

• Investigatediagnoseand resolveservice-relatedproduct malfunctions and issues.

• Complete on-going evaluations of all dealers andto assistthemtoupgradetheir service of Mercury products and providing ultimate customer satisfaction in a profitable manner.

• Perform other duties as assignedby the RSM

• Territory account management responsibilities for:

• Prospecting and dealerselectionfor best service

• Dealer non-renewals / terminations interacting withsalescredit departments.

• Dealer service development andtechnicaltraining.

• Assist OEM Boat-builder service asrequired

• Organize Dealer visits to provide improved dealer support.

• Provide in-field support to Mercury Legal department for product liability product failure lawsuits including onsite inspections depositions and toparticipateas a witness.

• Face to face interaction with consumers to resolve their product questions and issues.

• Participate andassistMarketing department with local regional national boat shows tournaments andspecial events asrequired.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however others can be developed along the way.

Required Qualifications:

• Thorough knowledge of Mercury products

• Thorough knowledge of large vessel systems with focus on electrical systems

• Full understanding of customer service philosophy and procedures of the company

• Thorough knowledge of marine industry service management

• Interpersonal skills necessary to deal with customers

• Effectivelyplan develop executestrategies for product issue resolutioninstallationand integration

• Excellent organization and planning skills

• Willingness to travel (75% - 90%)Occasional multi-week travel events may berequired

• Ability to work independently makeaccuratedecisions and analyze risk

• Excellent interpersonal skills meticulous data gathering capabilities

• Computer and technologyskills capitalizing on effective communication throughdigital media

Preferred Qualifications:

• High School Graduate plus 2 years junior or technical college.

• High School Graduate and technical training course work.

• 6-8 years in marineservice-relatedcapacity.

• BS Engineering or Technical Degree.

The hiring range for this position is $annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills relevant experience business needs and geographic location. Compensation decisions are dependent upon the specifics of the candidates qualifications and the business context.

In addition to base pay this position is eligible for an annual discretionary bonus. This position is eligible to participate in Brunswicks comprehensive and high-quality benefits offerings including medical dental vision paid vacation 401k (up to 4% match) Health Savings Account (with company contribution) well-being program product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick:

Whatever tomorrow brings well be at the leading edge. As the clear leader in the marine industry were committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many addition were proud of being recognized for making a splash with numerous awards!

About Mercury:

Mercury Marine is a world leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC) Mercury designs manufactures and distributes engines services and parts for recreational commercial and government marine applications empowering boaters with products that are easy to use extremely reliable and backed by the most dedicated customer support in the world with 10000 service points globally. Mercurys industry-leading brand portfolio includes Mercury outboard engines; Mercury MerCruiser sterndrive and inboard packages; Mercury global parts and accessories; Land N Sea BLA Paynes Marine Kellogg Marine & Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils. More information is available at .

Next is Now!

We value growth and development recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other characteristic protected by federal state or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process please contact for support.

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Brunswick does not accept applications inquiries or solicitations from unapproved staffing agencies or vendors. For help please contact our support team at: or .

All job offers will come to you via the candidate portal you create when applying through a posted position through https:/// If you are ever unsure about what is being required of you during the application process or its source please contact HR Shared Services at or .