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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

***12 Months Short Term Assignment / Contract Engagement***

TD Securities offers a wide range of capital markets products and services to corporate government and institutional clients who choose us for our innovation execution and experience.

With more than 6900 professionals operating out of 32 cities across the globe we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues providing trusted advice and industry-leading insight extending access to global markets and delivering integrated transaction banking 2023 we acquired Cowen Inc. offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise while growing our strong diversified investment bank.

We are growth-oriented people-focused and community-minded. As a team we work to deliver value for our clients every day.

TD Securities (TDS) is a top-two dealer in Canada with a growing US business and global execution capabilities offering a full suite of capital markets and corporate and investment banking products. Global Foreign Exchange (FX) is a key contributor to the overall success of TDS delivering revenue and liquidity to the firm from various sales and trading business lines. Within North America FX sales comprises of the following business units: Corporate Institutional Commercial and Retail.

This role supports the Retail FX and Precious Metals business within Global FX with a focus on managing and delivering foreign exchange and precious metals across TD Banks Canadian franchise.

We seek self-motivated individuals who want to work in a fast-paced and high-impact business and who are committed to making a difference in the clients experience with TD. We are looking for talented leaders to join an energized team that will deliver on TDS strategic objectives along with fostering One TD.

The successful candidate will need to demonstrate the ability to quickly learn and adapt to a dynamic work environment while performing their job function at a high level and managing their time and priorities effectively.

The primary function of this role is managing the overall client experience while driving meaningful revenue. The Analyst is responsible for supporting precious metal sales both digital and physical. The Analyst will be a primary point of contact for internal and external partners and clients. They will be relied upon to provide product expertise handle client inquiries resolve branch/client escalations and support day-to-day maintenance of the TD Precious Metals E-Commerce website and internal Branch Precious Metals sales platform. The Analyst will act as conduit between the front office sales and operations product marketing and third-party vendors (i.e. vaulting armored car delivery etc). There is a strong need to innovate streamline & automate as the business evolves with a focus on digitization. The individual will need to ensure that desk procedures and policies are maintained adhered to and updated as required. The role will additionally support the Retail and Wealth Foreign Exchange & Precious Metals Product business.

Reporting to the Director Precious Metals Distribution Retail & Wealth objectives of the role are to:

• Provide an exceptionally high level of customer service by assisting internal/external partners and client inquiries through a group email inbox and phone lines

• Manage maintain and monitor precious metals sale activity and product inventories for distribution

• Investigate and resolve employee and client concerns

• Build out new and improve existing product offerings for customers

• Act as a product and subject matter expert for both clients and employees of the retail bank

• Innovate with purpose seek opportunities to automate and drive efficiencies

• Support day-to-day maintenance of the TD Precious Metals e-commerce website (i.e. co-ordination of new product launches deployment testing etc.)

• Willingness to identify market threats/opportunities and share insights with the business

Job Requirements:

• Experience in customer service and sales

• Must have excellent written and oral communication skills for interacting with partners at all levels across the bank

• Self-starter motivated towards improving and developing the business

• Willingness to work in a fast-paced ever-changing environment

• Strategic and innovative approach to developing plans and programs that move the business forward

• Deep appreciation of the customer mindset with an ability to build strategies around their needs and requirements

• Ability to navigate through the organization and work with internal teams Operations Product teams Technology Support etc.

• Ability to create a narrative from supplied data and assemble visual aids that cater to various audiences (eg. PowerPoints job aids newsletters)

• Experience with digital sales and/or e-commerce is beneficial but not required

• Experience and understanding of retail banking foreign exchange and precious metals is an asset

• Experience leading managing and executing on multiple projects / initiatives in parallel

• French communication skills (verbal and written) are of high value for this position

• Completion of an undergraduate degree

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate government and institutional clients who choose us for our innovation execution and experience. With more than 6500 professionals operating out of 40 cities across the globe we strive to make every interaction product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues providing trusted advice and industry-leading insight extending access to global markets and delivering integrated transaction banking 2023 we acquired Cowen Inc. offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise while growing our strong diversified investment bank.

Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):