IT Help Desk Engineer 1, Dedicated Onsite

Are you a hands-on IT professional who thrives in ownership consistency and being the go-to person onsite

ITPartners is looking for a Service Delivery Engineer I Dedicated Onsite to support one of our key partners in Washington D.C. (Near Nationals Park) This is a full-time onsite role where you will serve as the primary IT presence ensuring systems run smoothly and users stay productive.

Who We Are

ITPartners is a rapidly growing Managed Services Provider and a multi-year Best and Brightest Companies to Work For. Our core values Do Great Work Think BIG and Make IT Fun guide how we operate and grow. We are focused on building a high-performance team strong partnerships and a company that positively impacts people.

Who You Are

You take ownership. You are reliable steady and solutions-focused.

You are comfortable being the face of IT working directly with users every day. You handle issues calmly communicate clearly and follow through. You do not just fix problems you look for better long-term solutions.

You can work independently onsite while staying aligned with a broader team. You bring structure accountability and a high level of service to everything you do.

Work Location: Onsite Washington D.C.
Schedule: Monday through Friday 7:00 AM to 3:30 PM
Compensation: $50000 - $55000 /Annually Profit Sharing Bonus

Duties & Responsibilities:

Service Delivery

Serve as the primary onsite IT resource for the partner. Provide Level 1 to Level 2 technical support in person and remotely when needed. Diagnose and resolve hardware software network and peripheral issues.

Engineer long-term solutions not just quick fixes. Monitor and manage tickets ensuring timely resolution and alignment with service standards. Document all issues resolutions and improvements clearly.

Work closely with internal ITPartners team members and external vendors to resolve issues and improve the environment.

Incident Management

Log track and prioritize all support requests within the ticketing system. Maintain ownership of issues through resolution. Escalate when needed while staying accountable. Minimize downtime through urgency and strong problem-solving.

Hardware and Software Support

Perform hardware setup repair and replacement. Support installations updates and configurations. Troubleshoot printers scanners and other peripherals.

Handle routine maintenance patching and system updates. Support inventory management and assist with procurement as needed.

User Enablement

Support end users with clear step-by-step guidance. Provide basic training on systems and applications. Create and maintain simple useful documentation and knowledge base content.

Security and Compliance

Reinforce IT security policies and best practices. Educate users on data protection and security awareness. Support incident response and recovery when needed.

Continuous Improvement

Identify ways to improve processes service delivery and the partner experience. Take ownership of at least one area of expertise and help drive improvements across the environment.

Qualifications

Associate degree in IT or related field preferred
Minimum 4 years of Level 1 or Level 2 IT support experience
Strong knowledge of Windows environments familiarity with macOS and Linux preferred
Solid understanding of networking fundamentals and protocols
Experience with ticketing systems and remote monitoring tools
CompTIA A Network or similar certifications preferred
Strong written and verbal communication skills
Ability to work independently in an onsite environment while staying aligned with a team
High level of patience and professionalism when working with users

Additional Requirements

Must be able to work onsite daily in Washington D.C.
Must have reliable transportation
Ability to lift and move IT equipment as needed
Ability to support occasional after-hours or on-call needs
Ability to pass a background check

Benefits of Working at ITPartners

• 99% fully paid healthcare coverage for the employee
• Equity Participation Program
  
• Profit Sharing Bonuses
• Health premiums subsidized for family
• Optional subsidized dental and vision insurance
• Life insurance and AD&D
• Long-term disability insurance
• Maternity and paternity leave including foster and adoption
• Virtually unlimited paid time off
• A focus on personal growth
• A fun work environment with bonuses and company events

Disclaimer

This job description is not designed to cover a comprehensive listing of activities duties or responsibilities. Duties may change at any time with or without notice.

Equal Opportunity Employer

ITPartners is an Equal Opportunity Employer and does not discriminate based on race color religion national origin sex disability or age.

One Last Thing

Instead of a cover letter record a 1 to 2 minute video via YouTube or Vimeo to Lauren at Share who you are and why you would be a strong fit. This helps us move quickly in the process.

Required Experience:

Manager