Director of Care Management

DIRECTOR OF CARE MANAGEMENT

ABOUT WISE & HEALTHY AGING

For more than 50 years Wise & Healthy Aging has been serving older adults at all stages of their lives. Offering a wide range of services for older adults from pre-retirement through elder years we also offer services for caregivers and their families and work closely with other senior services and community organizations who share our passion and commitment to making a difference in the lives of older adults. Wise & Healthy Aging has received numerous designations of excellence from Guide Star GREATNONPROFITS and nationally certified as a Great Place to Work.

ABOUT THE ROLE

TheDirector of Care Managementprovides leadership supervision and operational oversight for Wise & Healthy Agings Care Management programs serving older adults and their families. The Director ensures high-quality service delivery supervises care coordinators supports staff navigating complex client situations andmaintainscompliance with funding documentation and program requirements.

This role combinesclinical guidance program management and team leadership.The Director works closely with staff supporting older adults experiencing complex needs related to health housing safety and family dynamics.The ideal candidate has strong supervisory experience knowledge of aging services and community resources the ability to support staff handling emotionally challenging client situations. Clinical licensure such as LCSW LMFT LPCC RN or LVN is preferred but not.

ROLES & RESPONSIBILITIES

Program Leadership & Staff Supervision

• Supervise and support Care Coordinators providing case management services to older adults.
• Guidestaff managing complex cases involving safety concerns family dynamics or ethical considerations.
• Conduct regular case consultations and team meetings to review challenging cases and share best practices.
• Provide coaching mentoring and professional development for staff.
• Conduct performance reviews and provide ongoing performance feedback.
• Assign caseloads and ensureequitableworkload distribution.

Clinical & Case Management Oversight

• Ensure high-quality client service delivery across Care Management programs.
• Review client case files to ensure documentation accuracy timeliness and compliance.
• Support staff in developing effective care plans addressing medical mental health housing and social service needs.
• Provide direct client support in particularly complex or high-risk cases when needed.
• Provide clinical supervision for Associate Social Workers (ASWs) working toward licensure (if licensed).

Program Operations & Compliance

• Ensure compliance with all program contracts grants and regulatory requirements.
• Monitor documentation billing units and service delivery to ensure accuracy and compliance.
• Oversee client data management systems and ensure records are complete andaccurate.
• Prepare for audits and ensure proper documentation standards aremaintained.

Organizational Collaboration

• Serve as a liaison with city county and partner agenciesregardingclient matters.
• Participate in community meetings related to elder services and client advocacy.
• Collaborate with other Wise & Healthy Aging programs supporting older adults and caregivers.

Training & Program Development

• Provide onboarding and ongoing training for Care Coordinators.
• Help refine assessment protocols and care management practices based on best practices.
• Supervise MSW interns and student placements.

QUALIFICATIONS

Education

• Minimum education requirement: A masters degree in social work psychology public health or a related field.

Licensure

• LCSW strongly preferred
• Other clinical licenses such asLMFT LPCC RN or LVNwill be considered.

Experience

• Minimum5 years of experiencein social services case management or aging services.
• 2 years of supervisory or management experience.
• Experience supporting staff handling complex client situations.
• Knowledge of community resources for older adults and caregivers.
• Experience working with older adults or aging services.
• Experience working with diverse and underserved populations.

Preferred Experience

• Experience in nonprofit or community-based organizations.
• Experience supervising staff conducting field-based work.
• Bilingual language skills are a plus.

Other Requirements

• Ability to measure and assess the impact of services andsupport andparticipatein critical elements of the programs success.
• Strong clinical interpersonal verbal and written communication skills.
• Ability to effectively communicate expectations to team members anddemonstrateteam building.
• Ability to multitask effectively and prioritize work efficiently with competing deadlines.
• Ability todemonstratesound judgment and decision-making skills.
• Proficient knowledge of Microsoft Office software programs.
• Valid drivers license auto insuranceand satisfactory criminal background checkrequired.

COMPENSATION & BENEFITS

The salary range for the Director of Care Management is $110000 - $120000. Wise & Healthy Aging also offers competitive benefits. For staff whoregularly work30 or more hours per week benefits include up to 80% company-paid medical 100% company-paid dental 401(k) plan with employer match Flexible Spending Account (FSA) optionallifeand vision insurance 14 paid holidays plus paid time off (PTO).

Wise and Healthy Aging is an Equal Opportunity Employer committed to fostering diversity and inclusion. Wise and Healthy Aging promotes equal opportunity for all employees and doing so we comply with local state and federal laws and regulations to ensure an equal employment opportunity for everyone. We dont discriminate in employment opportunities or practices on the basis of race ancestry color religion gendersexual orientationgender identity gender expression national origin age disability citizenship military service obligation veteran status or any other basis protected by federal state or local laws. Our policies and personnel practices are intended to ensure that all of us are treated equallywith regard torecruiting hiringand advancement and our decisions on employment are made to further the principle of equal employment opportunities for employees.

Envision Consulting wasretained by Wise and Healthy Aging to search for their Director of Care Management.

Applicants needing accommodation for any part of the application process may contact Envision Consulting at 626.714.7577 to request and arrange forassistance.