Technology Support Specialist II

YORK PREPARATORY ACADEMY

South Carolina Public Charter School District

TITLE: TECHNOLOGY SUPPORT SPECIALIST II

POSITION TYPE: Exempt

AGREEMENT TERMS:Year Round Position

SALARY/RATE: $45000 - $55000

REPORTS TO: Director of Information Technology

Essential Responsibilities:

• Provide phone remote and on-site support as needed at multiple locations.
• Perform maintenance installation troubleshooting repair and replacement of district hardware and software according to IT procedures.
• Maintain inventory and repairs of 1:1 Chromebook program.
• Develop skill and knowledge level for the purpose of moving to a higher level of network support.
• Assesses malfunctions of hardware and/or software applications for the purpose of determining appropriate actions to maintain computer and network operations.
• Diagnose network and infrastructure problems (e.g. VLAN routing and TCP/IP issues) for the purpose of maintaining district computer operations.
• Install computer hardware peripherals network equipment and software for the purpose of maintaining safe and effective site operations.
• Prepares a variety of written materials (e.g. inventory control procedures etc.) for the purpose of providing written support and/or sharing information.
• Transports a variety of items (e.g. equipment supplies etc.) for the purpose of providing materials at the job site or transporting equipment for repair.
• Upgrades computers peripherals network equipment and software applications (e.g. installation testing configuration etc.)
• Accumulate IT parts supplies and materials for the purpose of establishing an inventory of items commonly required to repair computer hardware.
• May be required to support personnel outside of the IT department in the completion of their work activities.
• Perform other duties and responsibilities as assigned by the IT Director.

Qualifications:

• High school diploma and at least one year of IT experience.
• Computer maintenance and repair experience.
• Excellent problem solving organization time management and customer service skills.
• Excellent communication skills.
• Certifications or related degree preferred.
• EdTech experience is a plus.
• Network experience is a plus.
• Ability to work well with a team or be self-directed.
• Valid drivers license and a personal vehicle required.

Physical Requirements:

While performing the duties of this job the employee is frequently required to walk stand sit talk and hear. The employee is regularly required to bend stoop reach crouch and/or kneel. The employee is occasionally required to lift and/or move objects weighing up to 40 pounds. The employee must have sufficient mobility to navigate within a large school campus with multiple buildings. The employee will need to climb ladders for ceiling level wiring and troubleshooting tasks on occasion.

York Preparatory Academy is an Equal Opportunity Employer.

Required Experience:

IC