Enrollment Specialist

EnergyHub empowers utilities and their customers to create a clean distributed energy future. We help consumers turn their smart thermostats EVs batteries and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

EnergyHub is looking for an Enrollment Support Specialist to ensure the success of all our utility and consumer programs. Our platform is used by utilities across the United States to manage demand response energy efficiency and distributed energy resource (DER) programs and we are adding several new programs every year. The Specialist would be responsible for helping with the entire end user enrollment process from customer support incentive processing and invoicing to attrition management and efforts to improve existing enrollment processes.

Main Responsibilities: What youll do

Enrollment

• Manage and be accountable for the enrollment process of our programs across multiple simultaneous projects
• Coordinate across different data sources to resolve outstanding enrollment applications and questions
• Work with Client Success program managers and clients to provide customers with enrollment incentives across relevant programs; pull and review reporting and secure incentives through external vendors.
• Implement attrition management processes across device partners so programs have the highest quality aggregations and outcomes.
• Work with other internal teams to identify systemic issues and recommended improvements to the product incentive invoicing and enrollment processes
• Help manage atrouble ticketqueuetotrack issues from initial report to resolution
• Develop and implement enrollment SLAs to maintain client and customer satisfaction

Support

• Provide weekly and monthly reporting on program support activity as needed
• Maintain a suite of instructional and troubleshooting documents to assist end customers and utility program staff
• Other duties as assigned

Required Skills and Experience: What you need

• Experienceinaprocess management role and/or customersupport
• Excellent attention to detail and organization skills
• Proven track record of managing multiple tasks simultaneously a big plus
• AnoutgoingandfriendlypersonalitysuitableforrepresentingEnergyHubto endusers partner companies and utility program staff
• Fantasticwrittenandverbalcommunicationskills
• Experiencewith MS Office especially Excel
• Experience reporting software bugs and supportticketmanagementa big plus
• Bachelorsdegree (orextensiverelevantexperience)

Please note that sponsorship of new applicants for employment authorization or any other immigration-related support is not available for this position at this time.

Why work for EnergyHub

• Collaborate with outstanding people: Our employees work hard do great work and enjoy collaborating and learning from each other.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: Youll gain exposure to a broad spectrum of IoT SaaS and machine learning obstacles including distributed fault-tolerance device control optimization and process modeling to support scalable interaction with disparate downstream APIs.
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.

About EnergyHub

EnergyHub empowers utilities and their customers to create a clean distributed energy future. We help consumers turn their smart thermostats EVs batteries and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

To learn more visit .

Company Benefits

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment the flexibility to set your own schedule a fully stocked fridge and pantry free Citi Bike membership secure bike rack gym subsidy paid parental leave and an education assistance program.

EnergyHub is an Equal Opportunity Employer

EOE Including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process please contact

In connection with your application we collect information that identifies reasonably relates to or describes you (Personal Information). The categories of Personal Information that we may collect include your name government-issued identification number(s) email address mailing address other contact information emergency contact information employment history educational history and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes including identifying and evaluating you as a candidate for potential or future employment or future positions recordkeeping in relation to recruiting and hiring conducting analytics and ensuring compliance with applicable legal requirements and Company policies. By submitting your application you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:

EnergyHub understands the value of professional recruiting services. However we are not accepting resumes from recruiters or employment agencies for this the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.