Learning & Knowledge Specialist

The Learning & Knowledge Specialist will support the Learning & Knowledge vision strategy and overall efforts by partnering with the Learning & Knowledge team as well as their respective business unit(s) to implement solutions that solve business and performance needs. This position will own the design delivery and other aspects of new hire and/or employee trainings. This role will consult with relevant business units to develop and implement onboarding upskilling and technical learning programs in addition to other projects or duties as assigned. This role will work with their designated department(s) as needed to best support UFGs evolving business needs.

While this role is posted as a Learning and Knowledge Specialist I we are open to hiring in at Learning and Knowledge Specialist II based on experience and technical expertise.

Essential Duties and Responsibilities

• Stays current with and adopts evolving practices trends and tools in the learning & knowledge field.
• In partnership with key stakeholders identifies collaborates and executes on strategies and tasks that optimize the employee knowledge base.
• Stays current on relevant knowledge and technical skills.
• Provides instructional design and facilitation/training delivery of content through usage of existing programs/content or through the creation of new programs as required by the business.
• Provides a positive and engaging learning experience when facilitating through appropriate usage of facilitation/training delivery principles exhibiting positive attitudes and behaviors creating an inclusive environment for all participants and through proper management of any inappropriate behaviors during facilitation.
• Demonstrates strategic use of training materials as relevant to the learning outcomes.
• Serves as a back-up to other team members primary learning content.
• Creates and updates documentation to verify accuracy and relevance.
• Navigates complex situations with solution-oriented mindset.
• Serves as the producer/facilitator of virtual or in-person events or training which includes assisting before during and after an event such as practicing presentations beforehand coordinating breakout rooms monitoring the chat box etc.
• Creates and contributes to a culture of excellence and evolution by embracing a growth mindset challenging the status quo and continuously seeking ways to improve.
• Contributes to and collaborates with team members to plan and execute on identified projects tasks processes behaviors or other work-related items.
• Investigates basic technical issues in order to troubleshoot research or triage the issue to the correct department for resolution.

Job Specifications

Education:

• Bachelors degree in education business or equivalent experience preferred.

Experience:

• • Experience in designing and delivering training for adults preferred.
  • Experience in the insurance industry preferred.
  • Experience in project management preferred.
  • Prior claims handling experience preferred.
  • Experience in planning and organizing training programs required.
  • Experience using Microsoft 365 Suite required.

Knowledge skills & abilities:

• • Interpersonal skills with the ability to develop a deep and broad network of influence.
  • Ability to handle confidential information and material with the highest degree of professional responsibility as a segment of the Human Resources department.
    • Tenacious and responds to challenges with a growth mindset.
    • Ability to establish priorities meet deadlines and work independently or in a group.
    • Strong communication skills (verbal and written) with the ability to communicate effectively at all levels of the organization.
    • Curiosity regarding new and emerging technologies.
    • Dedicated to lifelong learning and growth.
    • Must be customer-service oriented.
    • Strong partnership and collaboration skills.
    • Able to analyze information and prepare logical recommendations.
    • Feedback-driven and ability to discern and implement constructive feedback.

Working Conditions:

• General office environment remote hybrid or in-office considered.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and skills required. Additional task and requirements may be assigned as necessitated by business need. UFG retains the right to modify the description of this job at any time.

Pay Transparency Statement

UFG Insurance is committed to fair and equitable compensation practices. The base salary range for the Learning and Knowledge Specialist I position is $52000 - $69000 annually. The base salary range for the Learning and Knowledge Specialist II position is $60000 - 78000. These ranges represent the typical range for new hires in these roles. Individual pay within this range will be determined based on a variety of factors including relevant experience education certifications skills internal equity geography and market data.

In addition to base salary UFG Insurance offers a comprehensive total rewards package that includes:

• Annual incentive compensation
• Medical dental vision & life insurance
• Accident critical Illness & short-term disability insurance
• Retirement plans with employer contributions
• Generous time-off program
• Programs designed to support the employee well-being and financial security.

This pay range disclosure is provided in accordance with applicable state and local pay transparency laws.

Required Experience:

IC