Head of Learning and Development
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Job Location:
New York City, NY - USA
Yearly Salary:
$ 130000 - 150000
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
About Harri
Its a great time to join Harri as we revolutionize the hospitality industry with our cutting-edge technology solutions for workforce management. Were an innovative high-growth company with a global presence dedicated to building strong partnerships and delivering measurable value to our customers.
We are excited to recruit for this pivotal Global Learning & Development Manager role to ensure the setting of the vision and strategy for Harris global learning ecosystem. You will serve as a Global Learning & Development Leader and a trusted partner to Senior Leadership playing a key role in driving employee engagement and retention improving customer outcomes and leveraging automation to scale learning delivery and measurement.
What Youll Be Doing
As a Global Learning & Development Manager you will be responsible for setting the vision and strategy for Harris global learning ecosystem. Your responsibilities will include:
- Learning Strategy & Governance: Define design and manage a scalable global L&D strategy that aligns with Harris business objectives focusing on improving engagement retention and measurable business outcomes.
- Stakeholder Engagement: Partner with global leaders across Product R&D Sales Implementation and Support to understand skill gaps and design learning paths that address their specific needs (internal enablement) and ultimately improve customer success (external enablement).
- Content Development & Delivery: Oversee the creation and maintenance of high-quality globally consistent training content (digital in-person blended) for all learning audiences ensuring product and feature deployment readiness.
- Automation & Scalability: Champion the use of technology and automation (e.g. in LMS administration content delivery personalized learning paths) to enhance the efficiency and reach of the learning programs.
- Performance & Metrics: Define track and report on key L&D metrics including employee engagement post-training retention rates tied to skill development and customer outcomes (e.g. platform adoption time-to-value decreased support tickets) directly impacted by training.
- Team Leadership: Recruiting hiring training and coaching the Global Learning & Development team members fostering a culture of continuous improvement expertise and collaboration.
- Process Optimization: Evaluate select and enhance the processes and tools the L&D team uses for day-to-day operations and content management.
- Talent Management: Work in collaboration to establish Individual Development Plans (IDPs) evaluate performance and administer corrective action/performance improvement plans as necessary.
More About You: What Can You Bring
We are looking for an individual who is a strategic thinker with strong business acumen and a proven ability to collaborate with cross-functional executive stakeholders with a proven track record of designing and implementing global L&D strategies that deliver measurable results in employee engagement retention or customer outcomes. You will be passionate about delivering successful outcomes and possess:
- Bachelors or equivalent degree in business education or relevant field.
- 5 years of progressive leadership experience in a Global Learning & Development and/or restaurant/hospitality industry Enablement or Training function preferably in a SaaS or HCM environment.
- Proven track record of designing and implementing global L&D strategies that deliver measurable results in employee engagement retention or customer outcomes.
- Experience leading and mentoring a globally distributed team.
- Strong understanding of modern learning technologies (LMS LXP content authoring tools) and how to leverage automation for scale.
- Excellent communication presentation and interpersonal abilities with a natural capacity to present complex information simply.
- Strategic thinker with strong business acumen and a proven ability to collaborate with cross-functional executive stakeholders.
When and Where Youll Be Doing It
- Position: Full-time
- Salary Range:$130000 - $150000 USD depending on experience.
- Reporting Line: SVP of Global Operations
What Will You Get in Return
Creating an environment which enables our people to thrive is crucial for us. Harri offers a comprehensive compensation structure designed to support you throughout your career here. Youll get:
- Competitive salary within the stated range.
- The opportunity to drive critical projects for a high-growth innovative company.
- Experience working in a fast-paced global environment.
- A collaborative and supportive team environment.
Equity Diversity and Inclusion
Were committed to building diverse talent at Harri and believe our strengths as a team come from having many unique perspectives. We value a healthy vibrant and inclusive organization that encourages everyone to be themselves at work. We are committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.
We will be reviewing applications on a rolling basis and reserve the right to close applications early.
Required Experience:
Director
