Manager of Learning & Development

Alliance Animal Health is seeking a driven and collaborative Manager of Learning & Development to support the execution of high-impact learning strategies across our organization. This role plays a key part in advancing a strong learning culture by supporting performance retention and leadership development initiatives across both hospital and central support teams.

In this role you will partner closely with the Vice President of Learning & Development to support Central Support Team (CST) Programs and strategic initiatives while also working alongside the Senior Manager of Learning & Development to design deliver and facilitate engaging training experiences. You will help ensure that Practice Managers (PMs) Client Service Representatives (CSRs) and other hospital-facing roles are equipped with the tools knowledge and confidence not only to succeed but also to deliver exceptional customer service to the clients and patients they serve.

This position is instrumental in onboarding new team members supporting career development pathways and driving retention and operational excellence through practical scalable learning solutions.

Responsibilities

• Support the design development and implementation of learning programs for:
  • Central Support Teams (CST)
  • Practice Managers (PMs)
  • Client Service Representatives (CSRs)
• Partner with the Vice President of Learning & Development to support the execution of strategic educational initiatives focused on performance retention and leadership development throughout the organization.
• Support and collaborate with the Senior Manager of Learning & Development to design and deliver engaging role-specific training programs that align with each clinics unique business needs.
• Assist in the development and delivery of onboarding programs for Practice Managers and Client Service Representatives ensuring a strong and consistent start for new hires that will set them up for success in their new role.
• Facilitate virtual and in-person training sessions workshops and learning events.
• Develop and maintain blended learning experiences including e-learning modules facilitator-led sessions and supporting resources.
• Partner with cross-functional leaders to identify training needs and contribute to scalable development solutions.
• Support program execution logistics and adult learner engagement across multiple initiatives.
• Obtain data monitor and evaluate training effectiveness and learner experience incorporating data and feedback to continuously improve learning products and experiences.
• Contribute to building a high-impact learning culture that supports employee growth engagement career advancement and retention.

Qualifications :

• A minimum of 3 years of experience in Learning & Development training or a related field.
• Prior experience in a veterinary practice healthcare setting or service-based environment is strongly preferred.
• Experience supporting or delivering training for front-line leaders and customer-facing roles.
• Strong facilitation and communication skills with the ability to engage diverse audiences of adult learners.
• Experience with instructional design and e-learning development tools (e.g. Articulate Rise Canva Flipbook LMS platforms) is preferred.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Ability to collaborate effectively across teams and levels of the organization.
• Proficiency in Microsoft Office (Word PowerPoint Excel).
• Willingness to travel occasionally for in-person training and team collaboration.

Additional Information :

Why This Role Matters

This role is a key contributor to shaping how learning shows up across the organization. By supporting onboarding strengthening leadership capabilities and enhancing day-to-day performance you will help create meaningful impact for both our teams and the clients and patients they serve.

WE ARE A DRUG-FREE SMOKE-FREE EQUAL OPPORTUNITY EMPLOYER.

Company Policy & Federal & State Laws Forbid Discrimination Because of Age Color Race Religion Sex Disability Sexual Orientation or National Origin

For additional details including our full equal opportunity statement texting/outreach communication authorization physical requirements of the job and more please visit  Work :

Yes

Employment Type :

Full-time