Client Support Specialist Inbound
Share
Job Location:
Yearly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
ABOUT GLOBAL PAYMENTS
Whether youre a merchant accepting payments a bank issuing cards or a developer embedding payment technology if it has anything to do with commerce wereAlready on it!Thats why 5m customers and 7k software partners around the world rely on Global Payments to handle more than 73b transactions every year.
Through local expertise and global scale atGlobal Paymentswe deliver market-leading technology solutions through five regional sub-brands Eway Ezidebit Sentral Pigeonhole Software and Storman.
These brands are anchored by Global Payments a Fortune 500 brand and commerce leader powering millions of companies around the world from ambitious startups to enterprise giants.
We make a positive impact on our customers and communities through our values ofPassion Care Accountability Excellence and Ingenuity.
Underpinning our values is our commitment to Diversity Equity and Inclusion woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action -Reconciliation and Gender Equity.
Eway and Ezidebit are pioneers in the Australia-New Zealand payments industry dedicated to simplifying the payment process for businesses. Eway provides a secure and straightforward solution for online payments while Ezidebit caters to growing businesses by offering a wide range of payment options including recurring direct debit phone online EFTPOS and more.
ABOUT THE ROLE
As a Client Support Specialist you will play a pivotal role in delivering exceptional service to Global Payments clients. Acting as the first point of contact you will resolve enquiries manage issues and build strong relationships to ensure clients gain maximum value from our payments solutions.
This role is ideal for a customerfocused professional who enjoys problem solving collaboration and working in a fastpaced compliancedriven environment.
SALARY
The salary for this position ranges from AUD 67000 to 70000 per annum superannuation.
Key Responsibilities
- Act as the first point of contact for client enquiries complaints and requests via phone email and chat
- Investigate resolve and document merchant and partner issues using CRM/case management systems
- Build and maintain strong relationships with clients and internal stakeholders
- Provide expert support by maintaining a strong understanding of Global Payments products and services
- Collaborate with internal teams to deliver effective and compliant customer outcomes
- Manage refunds direct debit setups and amendments and maintain accurate client data
- Contribute to continuous improvement through client feedback documentation updates and service insights
- Support compliance requirements training solutions and general administrative tasks as required
ABOUT YOU
Essential Skills & Experience
- Demonstrated experience in a similar client support or customer service role
- Excellent problemsolving skills with strong attention to detail
- Ability to quickly learn and navigate new systems and technologies
- Strong written and verbal communication skills with a customerfirst mindset
- Excellent interpersonal skills with the ability to multitask effectively
- Proven ability to work under pressure in a collaborative team environment
- Sound understanding and appreciation of compliance and regulated environments
OUR BENEFITS
Join a leading global technology brand that offers benefits youll actually value including:
Flexible work arrangements that support your unique needs.
18 weeks paid parental leave for either parent as well as two weeks paid secondary carers leave.
Women in Digital membership granting you access to a host of member industry events and resources.
Additional birthday community giving wellness and study leave.
Our free and confidential Employee Assistance Program counselling service and wellbeing resources.
A jam-packed calendar of cultural celebrations and social activities.
Global career and professional development opportunities.
Salary sacrifice and an Employee Stock Purchase Plan.
READY TO APPLY
Want to join a team that places the needs of our people clients and community at the heart of everything they doAPPLY NOWby submitting your CV.
All final applicantsfor this positionwill be asked to consent to a criminal history check. Each application will be considered on its merits.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
Required Experience:
IC
