Forwarding Supervisor MVTrac team

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

Note: This position is remote and candidates can reside anywhere in the United States. This requires10% travel.

We are looking for a candidate with experience in managing support staff including; customer service pre recovery processing and escalated account scenarios.

• Candidates need to be well-rounded flexible and driven.

• The Supervisor position will oversee a team of Forwarding representatives.

• MVTrac has a commitment to excellence and the highest standards of recovery services. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation.

• Specific responsibilities could include but are not limited to:

• Review and assignment of accounts to the case workers through MVTracs Account Movement Strategy Protocol.

• Documenting and processing client requests.

• Track each staff members daily productivity and provide coaching as needed

• Review Fee requests for accuracy and submission to lender.

Preferred Qualifications

• Bachelors Degree or equivalent 2 years experience in business management

• Experience with recovery systems forwarding models and productivity tracking

• Client (auto finance) experience

• Presentation (PowerPoint/Google slides) skills

• Energetic and self-motivated - must be well organized and able to make proactive recommendations

• Servant leader attitude willing to invest and grow team members to support MVTrac clients.

• Enjoy a fast-paced collaborative positive people-oriented; effective multi-tasking capability

Target Base Salary Range: $57000 - $62000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

#LI-NJ1

#LI-REMOTE

Basic Requirements

• 2 years experience in business management

• Experience with recovery systems forwarding models and productivity tracking

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.