Business Systems & Automation Analyst
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
The Business Systems & Automation Analyst supports the reliability and daytoday operation of the companys business systems enduser technology and digital workplace while contributing to automation and data initiatives aligned with the companys modernization strategy.
This role combines handson support of enterprise applications and desktop technology with the design and delivery of automation solutions using the Microsoft Power Platform. The role also supports the companys evolving experience working with centralized data repositories used for reporting and analytics which will enable future automation analytics and reporting capabilities. The position works closely with internal teams and thirdparty IT partners to ensure operational continuity timely issue resolution and Reports to IT & IS Manager.
Key Responsibilities
Business Systems & Application Support
Design deliver and support enterprise-grade business workflows using low-code no-code and integration platforms to improve efficiency control and visibility across core operations.
Microsoft 365 & Collaboration Tools
$75000-$85000
Working Conditions
This position works primarily in an office environment and occasionally within our manufacturing facility. We are a 24-hr operation; this position must be flexible and be available to support Production teams on all three shifts around major events or outages. Availability outside regular working hours is required.
Standard Office:
The Business Systems & Automation Analyst supports the reliability and daytoday operation of the companys business systems enduser technology and digital workplace while contributing to automation and data initiatives aligned with the companys modernization strategy.
This role combines handson support of enterprise applications and desktop technology with the design and delivery of automation solutions using the Microsoft Power Platform. The role also supports the companys evolving experience working with centralized data repositories used for reporting and analytics which will enable future automation analytics and reporting capabilities. The position works closely with internal teams and thirdparty IT partners to ensure operational continuity timely issue resolution and Reports to IT & IS Manager.
Key Responsibilities
Business Systems & Application Support
- Support the daytoday reliability of core business systems and applications to ensure uninterrupted operations
- Investigate and resolve issues related to ERP systems Microsoft 365 applications reporting tools Excel SQLbased outputs and business applications
- Analyze application errors data discrepancies and system performance issues
- Prioritize incidents based on operational and business impact
- Coordinate with thirdparty IT providers for infrastructurelevel issues and ensure followthrough to resolution
- Support timesensitive operational production and reporting needs
- Assist in administration of help desk ticket system.
- Provide handson support for enduser desktop and workstation technology
- Set up and maintain workstations monitors peripherals docking stations desk phones and mobile devices
- Support meeting rooms boardrooms and training rooms to ensure readiness and functionality
- Troubleshoot hardware connectivity and devicerelated issues company-wide office/production/offsite.
- Assist with onboarding and offboarding activities including physical equipment setup and recovery
- Manage physical access items such as office and server room keys and access devices/control.
- Maintain inventory of IT equipment and coordinate procurement or replacement as needed
- Work with facilities and thirdparty providers to resolve physical IT or connectivity issues
- Support ERP functionality related to order processing production tracking inventory and shipping
- Investigate and resolve ERP performance and data issues
- Manage ERP user access roles and permissions
- Create and maintain SOPs user guides and training documentation
- Liaise with ERP vendors for escalated or urgent issues
- Work closely with Production Sales Inventory and Finance teams to resolve systemrelated blockers
Design deliver and support enterprise-grade business workflows using low-code no-code and integration platforms to improve efficiency control and visibility across core operations.
- Build and support workflow-driven applications to digitize and standardize end-to-end business processes across departments.
- Design and manage automated workflows including approvals notifications data synchronization exception handling retries and escalation logic.
- Integrate workflows with ERP systems databases document management platforms and other line-of-business applications.
- Ensure automations are secure auditable reliable and production-ready with monitoring error handling logging and clear ownership.
- Apply governance and lifecycle management practices including environment separation version control documentation and controlled change management.
- Partner with business stakeholders to translate process requirements into scalable maintainable workflow automation aligned with IT security and data governance standards.
- Write and maintain SQL queries for operational and management reporting
- Support KPI and executive reporting
- Investigate reporting discrepancies and data issues
- Transition manual or spreadsheetbased reports into automated or governed solutions
Microsoft 365 & Collaboration Tools
- Support Microsoft 365 services including user access licenses groups shared mailboxes and MFA
- Administer SharePoint Online sites libraries lists and permissions
- Support collaboration and workflow tools used across the organization
- Educate users on best practices and new features
- Maintain system and process documentation
- Experience in manufacturing operations or a similar production environment
- Experience working with centralized data repositories used for reporting and analytics.
- SharePoint Online administration experience
- Exposure to API integrations webhooks or middleware platforms
- Understanding of data governance and access control principles
- Experience working with or alongside a steering committee project team or cross-functional group
- Experience supporting enterprise or business systems in a production environment
- Handson experience with desktop hardware workstations and enduser devices
- Strong troubleshooting and problemsolving skills
- Experience with Automation Workflow
- SQL querying and reporting experience
- Microsoft 365 and SharePoint Online support experience
- Strong communication documentation and organizational skills
- Ability to manage multiple priorities independently
$75000-$85000
Working Conditions
This position works primarily in an office environment and occasionally within our manufacturing facility. We are a 24-hr operation; this position must be flexible and be available to support Production teams on all three shifts around major events or outages. Availability outside regular working hours is required.
Standard Office:
- Comfortable indoor area.
- Comfortable environment with exposure to some dust dirt or other conditions which might produce mild discomfort.
- Frequent short periods when it is necessary to pay close attention to the monitoring of sights and sounds.
- Moderate mental demands due to one or more conditions which are present in the job. There may be noticeable pressure from simultaneous priorities and deadlines.
- Temperature controlled indoor area
- Comfortable environment with exposure to some dust dirt or other conditions which might produce mild discomfort.
- Frequent short periods when it is necessary to pay close attention to the monitoring of sights and sounds.
- Safety sensitive environment with mobile equipment and overhead cranes.
Required Experience:
Senior IC
