VIP Desk Assistant Manager
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Job Location:
North Arlington, NJ - USA
Hourly Salary:
$ 23 - 25
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
Assistant Manager
Pay Range: $23- $25 per hour
Must be flexible with availability may include weekends and evenings
Responsibilities:
- Assist in managing the staff - supporting guiding and training
- Support as needed to answer incoming calls email requests and online booking requests
- Reconfirm future reservations with clients
- Build rapport with clients by becoming knowledgable about their account special needs and preferences
- Responsible for continuously monitoring all incoming reservation channels and answering all inquiries about the company service rates and travel time
- Handles reservations for affiliate work and farms orders to affiliate network
- Monitors the status of national rides to ensure clients are receiving excellent customer service form our affiliate network.
- Identifies and resolves any problems with incoming orders. Escalates as needed.
- Proactively and professionally handles customer service complaints and escalates issues as appropriate to respective department heads.
- Accurately helps build client profiles and accounts by informing accounting of new account information obtained from client calls.
- Performs basic dispatch functions as needed such as: coding calling affiliates obtaining chauffeur details and securing and sending new trips.
- Responsible for checking all work at the end of shift.
Benefits:
- Offer Medical Dental & Vision Coverage
- 401k Plan
- Referral Bonus Program
Required Experience:
Manager
About Company
Avalon Transportation is one of the leading and fastest-growing transportation companies that delivers premium chauffeured services worldwide to our discerning clientele by our dedicated team of trained professionals. From service by the hour to specialty city-to-city road shows and ... View more
