Customer Success Manager, Mid-Market

LearnUpon is looking for a Customer Success Manager Mid-Market to join our team. This is a hybrid role in Utah working 3 days per week from LearnUpons Salt Lake City office.

LearnUpon LMS helps organizations train their employees partners and members. Businesses can manage track and achieve their unique learning goals all through a single powerful solution.

With offices in Dublin (our HQ) Belgrade Philadelphia Salt Lake City and Sydney we are a global team with lots of diverse cultures backgrounds and experiences that puts our customers experience at the heart of everything we do.

Our culture fosters an open collaborative and supportive environment where our accomplishments are celebrated and encouraged. We strive to live by our values act like owners lead with curiosity and deliver quality for our customers. Were proud of our success and were humble and hungry to achieve more.

As an Customer Success Manager Mid-Market you will partner with a portfolio of customers to drive adoption deliver measurable success and secure long-term value. Acting as a trusted advisor you will combine consultative engagement with structured success planning to ensure your portfolio achieves meaningful business outcomes.

In this role you will lead with curiosity and ownership aligning LearnUpons solutions with customer objectives to drive retention manage renewal readiness and identify strategic expansion opportunities.

What will I be doing

• Own a portfolio of Mid-Market customers ensuring they achieve defined outcomes and realize measurable value
• Develop a strong understanding of customer objectives and align LearnUpon solutions to clear success metrics
• Execute structured success motions including business reviews lifecycle engagement and prioritized outreach
• Leverage data and insights to manage customer health identify risks and drive targeted engagement
• Position customers for renewals and expansion through consistent value demonstration and proactive planning
• Act as a trusted advisor guiding customers through adoption change and evolving needs
• Identify expansion opportunities based on customer usage and outcomes
• Collaborate cross-functionally to deliver a seamless customer experience
• Maintain strong operational discipline including account insights prioritization and execution against team standards

What skills do I need

• 24 years experience in Customer Success Account Management or a consultative customer-facing role within SaaS
• Proven ability to manage and grow a portfolio of customers driving retention and expansion through strong outcomes
• A consultative value-led mindset focused on guiding customer outcomes
• Comfort operating in a data-driven environment managing multiple accounts with clear prioritization
• Commercial awareness and confidence leading renewals and expansion
• Strong communication and presentation skills across stakeholders
• Excellent organizational skills and ability to manage competing priorities
• Sound judgment and problem-solving ability

Dont worry if you dont tick every box in order to apply were always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can!

Not required but considered a big plus

• Experience in eLearning EdTech or Learning Management Systems
• Familiarity with APIs integrations or Single Sign-On (SSO)
• Experience working cross-functionally in a scaled SaaS environment

Why work with us

• Competitive salary and company ESOP
• 25 days PTO plus 10 public holidays 1 annual wellness day and 1 floating day
• Private health insurance and company 401k
• Parental benefits including up to 26 weeks paid maternity leave 4 weeks paid paternity leave and coaching support for new parents
• Up to 4 weeks per year working abroad (role eligibility applies)
• Clear career progression opportunities take LearnUpon where you think it can go
• A collaborative and supportive environment with regular team events

What is the Hiring Process

Applicants for the position can expect the following hiring process:

• Qualified applicants will be invited to schedule a 30-minute call
• Successful candidates will then be invited to a series of practical interviews
• Finally candidates will have a short interview with our COO
• Successful candidates will be contacted with an offer to join our team

We do not discriminate on the basis of gender marital status family status age disability sexual orientation race religion membership of the Traveller community or any other legally protected status.

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