HR Operations Manager

HR Operations Management

• Oversee end-to-end HR operations including onboarding documentation employee records management confirmations exits and compliance processes.
• Ensure accuracy integrity and confidentiality of HR data and systems.
• Drive continuous improvement and standardisation of HR processes policies and procedures.
• Manage HR audits and ensure compliance with labour laws and internal governance frameworks.
• Coordinate payroll inputs benefits administration and interface with Finance to ensure timely and accurate processing.

Policy Implementation & Compliance

• Implement and monitor HR policies ensuring consistent application across the organisation.
• Provide guidance to line managers on HR policies procedures and best practices.
• Ensure adherence to statutory requirements and organisational standards.

Employee Engagement & Experience

• Design and execute employee engagement strategies aligned with organisational goals.
• Lead engagement initiatives such as surveys focus groups recognition programs wellness activities and internal events.
• Analyse engagement data and recommend actionable interventions to improve employee morale and retention.
• Drive internal communication initiatives in collaboration with relevant stakeholders.

Performance & Culture Support

• Support the implementation of performance management processes including appraisals PIP administration and documentation.
• Promote a high-performance culture through effective employee experience initiatives.
• Partner with HR Business Partners and line managers to address employee concerns and improve workplace climate.

HR Systems & Reporting

• Manage HRIS and ensure optimal utilisation for reporting and decision-making.
• Generate and analyse HR metrics (turnover engagement scores absenteeism etc.) to inform leadership decisions.
• Prepare periodic HR reports and dashboards for management review.

Stakeholder Management

• Serve as a key interface between employees management and HR leadership.
• Collaborate with cross-functional teams to ensure alignment of HR initiatives with business objectives.
• Provide advisory support to managers on employee relations and engagement matters.

• Bachelors degree in Human Resources Business Administration or related field (Masters degree is an advantage)
• Professional certification (e.g. CIPM CIPD) is desirable
• 610 years of progressive HR experience with strong exposure to HR operations and employee engagement
• Experience managing HR systems and data analytics
• Strong knowledge of labour laws and HR best practices

Core Competencies

• Operational excellence and process improvement
• Strong interpersonal and communication skills
• Data analysis and problem-solving
• Stakeholder management and influencing skills
• High level of integrity and confidentiality
• Creativity and innovation in driving engagement initiative