Sr. Manager Housekeeping (Swing Shift)

The Senior Manager (Housekeeping Evening Shift) oversees all turndown and evening housekeeping operations with a focus on service delivery staffing and smooth daily operations to ensure an exceptional guest experience.

Key responsibilities include daily operational coordination employee engagement performance documentation and collaboration with internal partners to support staffing scheduling and service excellence across the department.

Job Responsibilities

• Oversee all evening service stay-over service and vacant dirty (VD) room operations during evening shift.
• Ensure consistent execution of Wynn and Forbes FiveStar standards through visual inspections of guest rooms hallways and service areas.
• Coordinate with Rooms Control Scheduler(s) SBO and graveyard leadership to review daily credits drops staffing levels and leadership coverage.
• Guide scheduling activities and proactively address staffing challenges.
• Conduct staffing forecasts productivity updates and attendance reviews in collaboration with WFM and Scheduling.
• Address evening employee relations issues including disciplines in draft SPIs Step Ones and meeting requests.
• Conduct daily meetandgreets and maintain accessibility to associates during shift transitions.
• Facilitate and attend engagement forums such as Coffee with Staff.
• Log employee feedback and escalating trends or concerns as needed.
• Participate in recognition programs including Employee of the Month.
• Support department celebrations special events bulletin boards and seasonal celebrations (New Year Thanksgiving Halloween and Christmas etc.)

Qualifications :

• High school diploma or equivalent required.
• Minimum of 5 years of leadership experience in housekeeping or hotel operations; luxury or Forbesrated environment preferred.
• Prior experience managing large teams across multiple shifts is strongly preferred.
• Strong leadership coaching and employee relations skills.
• Excellent organizational and administrative abilities with attention to detail.
• Proficient in workforce planning scheduling and attendance management.
• Strong written and verbal communication skills in English; additional languages preferred.
• Ability to handle sensitive employee matters with professionalism and confidentiality.
• Must be at least 21 years of age.
• Ability to work swing shifts evenings weekends and holidays as business needs require.
• Ability to walk stand and conduct inspections throughout assigned areas.

Additional Information :

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.

Remote Work :

No

Employment Type :

Full-time