Senior Operational Excellence

Job Description

Senior Operational Excellence Specialist (IT)

Role Overview

The Senior Operational Excellence Specialist (IT) is responsible for driving continuous improvement across IT operations processes and services.

The role focuses on process excellence efficiency transparency and standardization within an IT environment while supporting and contributing to crossfunctional and transformational projects.

The position requires a seniorlevel mindset strong process understanding in IT and the ability to collaborate across multiple teams and initiatives simultaneously.

Key Responsibilities

• Drive continuous improvement initiatives within IT operations and service management processes
• Analyze design and optimize endtoend IT processes (e.g. Incident Change Problem Request and Service Management)
• Identify inefficiencies and define sustainable scalable process improvements
• Support and contribute to multiple parallel projects including operational transformation and strategic initiatives
• Work closely with IT operations architecture security and business stakeholders
• Establish and maintain process KPIs dashboards and performance indicators
• Ensure alignment with IT governance compliance and best practices (e.g. ITIL Lean Six Sigma)
• Act as a senior sparring partner for management and operational teams
• Support change adoption and continuous improvement culture across IT

Core Skills (MustHave)

Operational Excellence & Process Expertise

• Strong endtoend process understanding in an IT environment
• Handson experience in process analysis modeling and optimization
• Solid knowledge of IT Service Management frameworks (e.g. ITIL Six Sigma others)
• Experience with Lean Continuous Improvement or Six Sigma principles

Seniority & Professional Experience

• Several years of experience in Operational Excellence IT Process Management or IT Operations
• Proven ability to work independently and take ownership at senior level
• Strong analytical and structured way of working

Project & Stakeholder Management

• Ability to lead or contribute to multiple projects simultaneously
• Strong stakeholder management across IT and business functions
• Capability to translate business needs into actionable process improvements

Data & KPI Orientation

• Experience in defining and interpreting process KPIs
• Ability to use data to drive decisions and improvements

Side Skills (NicetoHave)

Technical & Tooling Knowledge

• Experience with ITSM tools (e.g. ServiceNow Jira Service Management Remedy)
• Basic understanding of cloud and hybrid IT environments
• Familiarity with automation workflow tools or scripting concepts

Change & Transformation

• Experience supporting IT transformations or organizational change initiatives
• Understanding of change management and adoption principles
• Experience working in agile or hybrid delivery environments

Communication & Collaboration

• Strong communication skills in an international environment
• Ability to explain complex processes in a clear and practical way
• Moderation and workshop facilitation experience

Additional Qualifications

• Certifications such as ITIL Lean Six Sigma or PMP
• Experience in large complex enterprise IT environments

Personal Attributes

• Proactive and solutionoriented mindset
• Strong sense of ownership and accountability
• High adaptability and willingness to work across different topics and teams
• Continuous improvement and learning mindset

Additional Information :

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Remote Work :

No

Employment Type :

Full-time