HRO(HR Operations) AM

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Manager / Assistant Manager HR Operation Austria
Own end-to-end workforce data governance for Austria lead Hire-to-Retire lifecycle administration manage employee master data accuracy ensure compliant documentation and system integration and drive operational excellence through automation and risk governance.
Responsibilities
Data Operations Governance:
Own standards and sign-off for employee master data transactions (hires exits transfers promotions contract changes) across Workday and ServiceNow.
Manage and enforce approval loops documentation standards and quality controls for workforce data.
Ensure consistent lifecycle management of employee data across Austria.
Oversee employment documentation onboarding social security legal compliance and contract governance.

Improvement & Automation:
Drive simplification projects digital tool adoption and workflow optimization.
Lead user acceptance testing change assessments and documentation updates during system upgrades.
& Risk Governance:
Ensure strict adherence to GDPR Austrian labor law and internal data privacy policies.
Implement internal controls to detect and prevent workforce data risks.
Lead audits and internal reviews; always ensure audit readiness.
Ownership:
Own workforce data KPI framework and reporting cadence (monthly quarterly).
Drive conceptual reporting to inform workforce planning.
Evaluate system performance SLA adherence and stakeholder feedback.
Systems & Integration Governance:
Act as key user escalation point for Workday and ServiceNow.
Coordinate workspace updates permissions and HR IT issue resolution.
Ensure integration and data consistency across HR system Employee Central Payroll Benefits and analytics tools.
Leadership & Stakeholder Engagement:
Lead and coach workforce data associates; run 1:1s team meetings and cross-functional project meetings.
Liaise with leaders payroll legal and external partners to mitigate risks.
Systems Ownership: ServiceNow; Workday; BMD/HR Suite SAP Employee Central; Excel; M365; E Mail; MS Teams.

Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in HR Business or related fields (MBA good to have).
Experience in workforce Admin activity.
Proficiency in tools like Microsoft Excel and Outlook platforms.
Familiarity with HCM tool - SuccessFactor Workday Oracle Fusion will be an added advantage
Exceptional communication skills in English both written and spoken.
Willingness to work 5 days from office in Austria shift hours.
Preferred Qualifications/ Skills
Familiarity with Human Resource Management System tool ServiceNow and Workday etc.
Familiarity with automation tools and techniques is preferred.
Strong preference for candidates with European experience
Certification in data analysis or related domains preferred.
Attention to detail and analytical mindset.
Effective communication and problem-solving skills.
Ability to work in a fast-paced dynamic environment.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race colour religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.